MaidPro Katy

Feb 29th, 2024

they do a HORRIBLE JOB! When i tried to complain to the manager she went off on me and did not care about the fact i was not satisfied! I would not recommend this cleaning company! There is plenty more out there that will actually care about their customers!
Nov 30th, 2023

We highly recommend MaidPro for your cleaning service. We use them biweekly and always are satisfied with their work. Thank you to Brian A. who did our last clean A+ Services: Standard cleaning, General housekeeping
Nov 25th, 2023

They did hardly anything and still charged me lots of money. Two of 3 toilets were left unclean as well as two bathroom sinks. Kitchen sink was untouched. I had asked only for work in kitchen and bathrooms but they were not professionally cleaned. The manager would not take responsibility for the shoddy work and tried to blame me for everything. I asked for a refund and she refused. Horrible experience. Avoid. Response to the Owner's Response: No, your company did not inform me of any of the things you said they did. They didn't tell me I needed any special cleaning service. They came, did some work, handed me a list of things checked off -- and the checked off items included some that would have been impossible for them to do, like wipe off tables and chairs in the kitchen -- BECAUSE THERE ARE NO TABLES AND CHAIRS IN THE KITCHEN. The cleaners didn't tell me they couldn't work on my house because of what they saw -- when I told the owner this she said that cleaners never inform customers of that in person out of fear for the safety (which I can understand) but that they always call in to the office by using an app, but that sometimes the app doesn't work, which happened in my case, and according to the owner happens quite a bit. If that's the case, why didn't they just phone the office or a supervisor? No reasonable answer for that. Also, she claimed they sent various documents to me by email, but I never received them. The reason: They spelled my email address wrong -- WHiCH THEY BLAMED ON ME! I always spell out my email to people. Learn to take down information correctly, people! YOU CANNOT GET AN EMAIL ADDRESS DOWN CORRECTLY ACCORDING TO HOW IT IS PRONOUNCED! Verify spellings and verify them again! Bottom line, this company provides lots of excuses but not much elbow grease.
Oct 15th, 2023

Been a customer of MaidPro for several months and have been very pleased with their work and professionalism. Anything I am not happy with (which are very few things), it is remedied on the next visit. Service: General housekeeping
Sep 23rd, 2023