Covey Homes Ventana

Mar 21st, 2024

PLEASE DO NOT RENT If you can. 1) There is no management whatsoever. No matter when you call or how many times you call, you will not get in touch with them. 2) house are defective. Heating doesn't go master bedroom. During cold weather, you have to live on portable heater. 3) Make sure anything they say they give in writing. During leasing they lied that I will get my application fee and administration fee back, but later they declined and as it was not in writing I had nothing to say. So make sure everything is written. 4) They will charge you late fee for their incompetency for not having right amount of rent and you can fix it since they almost never pick up the phone.
Mar 7th, 2024

Oct 28th, 2023

Unresponsive Management & Unhealthy Living Conditions I am terminating my lease early due to the presence of mold in the property and a complete lack of responsiveness from Covey Homes Ventana Management. Despite repeated attempts to report the mold issue through phone calls, emails, and in-person visits, I received no response or action from management. My attempts to reach someone at either Ventana or Tamarron locations were unsuccessful, with unanswered phone calls, emails, and a closed office during a visit. This lack of communication and professionalism is unacceptable. Additionally, the presence of mold posed a serious health risk to my family, particularly my children with asthma. A manager finally visited the property but dismissed my concerns, claiming it was "organic growth" instead of mold. Their solution was to wipe down one area with disinfectant and simply paint over one of the 3 moldy areas! This is completely unacceptable and does not address the root cause of the mold problem. Due to their inaction and disregard for my health and safety, I was forced to terminate the lease early. I strongly advise potential renters to consider elsewhere. Covey Homes Ventana Management's disregard for tenant well-being and complete lack of communication make them an unprofessional and unacceptable landlord.
Apr 6th, 2024

I need someone from the corporate offices to call me immediately. We have been reaching out for MONTHS regarding possibility of mold upstairs (with an asthmatic son!!!). There has been new management coming in and out every couple of months. I know things happen, but I at least expected the new management to be better at returning phone calls, or even picking up the phone during office hours. Is that too much to ask for?! So I went to the office to pay rent (which was late yes, family emergencies do happen) and when I arrived I had to wait a bit due to the lady being on the phone selling a car. So I waited while she gave directions to someone who wanted to take a look at the car she was selling. By the way this was during office hours. I paid rent and let her know about the mold issue, which she wrote down my house number and said that Ronnie would stop by to check it out. That was February. After another sick visit to th hospital we decided to talk to family to just get out of this place. My anxiety is thru the roof! Ive spoken to previous and new management for months and NOTHING has happened. And now there is a 24hr check on mold?! So what happened in Dec? Jan? Feb? Im pretty sure management has surpassed the 24hr rule. Ive never dealt with such incompetence. Update: We were informed its condensation. What exactly does condensation cause after months of no one listening or coming to look at it to fix the issue??? Mold, it causes mold. This situation has been upsetting and the fact that I feel like Im being gaslit now makes it even worse. I just need someone who actually has the power to help to please reach out. My fianc and I have gone personally, left countless phone messages to all management teams that have been a part of this community and nothing. Does it not matter to anyone that our son has Asthma?!
Mar 21st, 2024