PureView Window Cleaning | Katy, TX

Sep 24th, 2022

Sep 1st, 2022

Service: Interior & exterior window cleaning
Aug 3rd, 2022

Service: Power/pressure washing
Jul 15th, 2022

I hired this company to do a number of services as we prepared to list our home for sale. The sales guy was good. and I expected exceptional service. Unfortunately across 5 services, none of them were exceptional. Service was fine to TERRIBLE. The most egregious was the house cleaning/maid service. Pros: All the service people seemed nice. Cons: I made it clear what time they needed to be done because the photographer was coming when they arrived. I did several time checks with the "lead" lady. They did not pace themselves to complete my home. Ultimately, I was jumping in to clean up my sons room, making beds. My laundry room was not done - detergent drops still on washer. Baseboards, ledges, shutters not cleaned, night stands next to beds not cleaned. Shower glass doors still had soap and water buildup. shower, sink, tub and toilet bowl still dirty. I have photos. It was not good. The photographer was late by about a half an hour and they continued to work while she started taking pictures outside. The next day all of this kind of settles in my mind and I basically have to start cleaning up all the areas they missed. With my Magic Clean pad, I am able to clean most of the surfaces in the bathroom. I was annoyed because in total we spent several thousand dollars. I considered waiting for them to contact us for feedback, but could not wait - I was upset. I spoke to a gentlemen and shared with him my overall dissatisfaction with the services, there were misses across the board except maybe the house washing. He did offer to send the gutter cleaners/window people back out but the timing could have potentially meant that I could not do a showing during that time (Friday afternoon). As for the cleaning, he mentioned I got a 50% discount. After my husbands received the notification of his CC being charged. I checked the original agreement and the discount was from the coupon we presented when we signed up for service - not a concession for the subpar service. Essentially, this was supposed to be a $700+ service that was discounted. Believe me this was not a $700 or a $300 service. As I said, I have photos of what was left dirty and after photos of what I have cleaned up. I am not exaggerating. I was expecting top notch for the price tag but am incredibly disappointed. Downgraded as today i find a screen laying in one of my gutters. Services: Interior & exterior window cleaning, Power/pressure washing, Soft wash cleaning
Jul 15th, 2022