Chase Bank

Chase bank as a whole is horrible. This is the third time in one month that they have locked my husband's card due yo suspicious activity but didn't catch the over $1000.00 of fraudulent charges that now they are refusing to give back. An At&t person has called Chase and told them it was fraud and they are still refusing to refund the money because it was done through a digital wallet that my husband never set up. DONT BANK WITH CHASE.
Dec 27th, 2023

Came in 15 minutes before closing and needed to do several tasks that I knew would take about an hour or longer to complete. Their reps at the front happily directed me to a private representative, Vickie, who was amazing. She was (i) time efficient, (ii) very friendly (and didnt push me to do things the way Chase might suggest) with great customer service, (iii) excellent to work with. She deserves a raise! Vickie clearly put my (the customers) needs above her own, as she stayed late and offered to help when she didnt have to well after the branch closed. She made sure my requests were handled swiftly, while still being very thorough. She didnt flinch when I asked her, a couple times, to help do one more thing after she had already completed and closed out the tasks I had originally come to the bank to complete. It is rare to find people with an attitude favoring the customer like Vickie does, and the Chase branch as a whole at this location seemed to have the same customer-first orientation, even if it meant sticking around past the close to help a customer in need. This is why I stick with Chase! Thank you, Vickie!
Apr 11th, 2024

Actually I came for the Fish and Chips food truck from On the Hook . So tasty and flaky and the Chips were good especially with the spicy sauce that comes with traditional tartar sauce. The trucks is usually parked here on Saturday 11am-7pm. But it will vary sometimes. They announced it would be at Kroger near Rufe Snow and Keller Parkway today on Facebook.
Dec 4th, 2023

They cashed my refund checks from Birds and Blooms, great service
Nov 17th, 2023

I came to this bank for a consultation and they couldn't even help me because there isn't a single person who speaks Spanish, definitely bad service. There are also many people who only speak Spanish in this country and we need to be cared for. I don't know if it's racism or discrimination but it shouldn't be like that. More so coming from a bank where one has an account with them. Terrible service.
Nov 3rd, 2023