Cellphone Trendz - Cellphone Repair & Accessories
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5701 N Tarrant Pkwy #121
Keller, TX 76244 - 817-984-3620
Hours
Chamber Rating
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Mark Rummel
Always great service! Used them a few times over the years. Now at a new location: 8569 N Beach St, Fort Worth, TX 76244.
Oct 21st, 2023 -
Girish Gowda
The owner is a very honest man. He never charges even an extra cent. He always gives you right recomendation. Very hard to find such business owners in these times. I highly recomend this place!
Sep 18th, 2023 -
Jennie K
Jun 24th, 2023 -
Krystal Sabolboro
May 1st, 2023 -
Jeff B.
Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst experience dealing with a simple screen replacement.Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom.Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!"[It was at this moment... he knew.... he f/ed up]The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on.Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner.Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.
Jan 13th, 2023
Contact Info
- 817-984-3620
Questions & Answers
Q What is the phone number for Cellphone Trendz - Cellphone Repair & Accessories?
A The phone number for Cellphone Trendz - Cellphone Repair & Accessories is: 817-984-3620.
Q Where is Cellphone Trendz - Cellphone Repair & Accessories located?
A Cellphone Trendz - Cellphone Repair & Accessories is located at 5701 N Tarrant Pkwy #121, Keller, TX 76244
Q What is the internet address for Cellphone Trendz - Cellphone Repair & Accessories?
A The website (URL) for Cellphone Trendz - Cellphone Repair & Accessories is: http://www.cellphonetrendz.com/
Q What days are Cellphone Trendz - Cellphone Repair & Accessories open?
A Cellphone Trendz - Cellphone Repair & Accessories is open:
Friday: 11:00 AM - 7:00 PM
Saturday: 11:00 AM - 7:00 PM
Sunday: 12:00 PM - 5:00 PM
Monday: 11:00 AM - 7:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 11:00 AM - 7:00 PM
Q How is Cellphone Trendz - Cellphone Repair & Accessories rated?
A Cellphone Trendz - Cellphone Repair & Accessories has a 4.1 Star Rating from 219 reviewers.
Hours
Related Categories
Ratings and Reviews
Cellphone Trendz - Cellphone Repair & Accessories
Overall Rating
Overall Rating
( 219 Reviews )Mark Rummel on Google
Always great service! Used them a few times over the years. Now at a new location: 8569 N Beach St, Fort Worth, TX 76244.
Girish Gowda on Google
The owner is a very honest man. He never charges even an extra cent. He always gives you right recomendation. Very hard to find such business owners in these times. I highly recomend this place!
Jennie K on Google
Krystal Sabolboro on Google
Jeff B. on Yelp
Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst experience dealing with a simple screen replacement.Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom.Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!"[It was at this moment... he knew.... he f/ed up]The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on.Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner.Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.