CubeSmart Self Storage

Edit: Ms. Barbara died and Jim moved on. The new staff never cleaned like Ms. Barbara. The carpets are filthy, the bathroom has had the same footprints on the floor for months and there is a calcium ring around the guest toilet bowl from not being cleaned. The new manager, Mindy, was incredibly hostile, harrassing me needlessly by "informing me of new rules her boss, Will created". Mindy alternately described Will as her best freind of almost 20 years or a cheap b****** or greedy a******. I never met the man. Weird rules Mindy came up with and corporate denied were only one customer in the office at once--I sat in the parking lot for 50 minutes in triple digit weather and finally had to go to work, not paying my rent tthat day, no more cash rent payments and directed me to leave and buy a money order or pay over the phone with a $10 "convenience fee" added, customers are not allowed to use the dumpster at all--it is locked. Mindy also tried to tell me that if the rent payment was 1 day late, the customer would owe the full month's rent, in cash only and there was no grace period. Corporate says there are 5 grace days. It turns out she also tried to tell another friend of mine the same thing. There are 7 places employees can park out front, but Mindy chooses to park just outside the sliding doors in customer parking so she doesn't have to waddle far. Her lack of personal hygiene is remarkable, especially her hair and her language is downright foul. She continually bad mouths other employees at other locations. I have been at Cubesmart (I think) 7 years and she is the sole reason I left. The last few days as I was moving out Mindy waited in the office until after 6 pm and turned off the upstairs air conditioning, but left it on downstairs. I also found out halfway up the ramp of the rental truck the handles on the carts were loose. Mine popped off! Whether or not it was negligence--a possible oversight that would have been easily discovered if the carts were ever cleaned and maintained--or sabotage, I have no way of knowing. Either way it was loaded heavily and half way up the truck ramp. My friend pushing while I was pulling could have been BADLY injured! I got video of how loose the cart handles are. I got one off with one hand. Original review: Barbara and Mr Jim are extremely sweet people. The really on top of their game. The prices are a bit High here but that has nothing to do with the staff. It's an excellent, beautiful, temperature controlled facility. There's cameras everywhere and I feel like my stuff is safe.
Mar 24th, 2024

Everyone was very helpful and easy to deal with
Feb 19th, 2024

Mindy is rockstar!!! Great customer service!
Feb 4th, 2024

Clean, secure and cost effective.
Feb 3rd, 2024

Watch out for high rate increases which can almost double the monthly fee you originally sign up for.
Jan 28th, 2024