OYO Hotel McAllen Airport South

Hi Gabriela Blanco,Thank you for reaching out to us with your feedback regarding your experience with the refund deposit guarantee. We apologize for any inconvenience caused and would like to address your concerns.To assist you better, could you please provide us with more details about the issue you faced during the refund process? Our team is dedicated to resolving any issues faced by our guests promptly.In the meantime, if you require any further assistance or have any other questions, please feel free to contact us at [email protected]. Our team will be more than happy to help you.We are committed to ensuring a comfortable and hassle-free experience for all our guests, and we sincerely apologize for any inconvenience caused.Warm Regards,Team OYO

Hi Stacey Sepulveda,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay with us. Your safety and comfort are our utmost priorities, and we assure you that we take your concerns seriously. We understand that a bad neighborhood can make you feel uneasy, and we regret that this was the case during your stay. We constantly strive to select locations that are safe and convenient for our guests, and we apologize if we fell short in this instance.Regarding the unexplained charges, we would like to investigate this further to understand the situation and provide you with a resolution. Please reach out to our guest support team at [email protected], and they will assist you in resolving this matter promptly.We are also sorry to hear about the issues you encountered with the bathroom odor and slippery floors. We apologize for any discomfort caused. Our housekeeping team will be notified about these concerns to ensure that such incidents do not recur in the future.We understand that this experience has left a negative impression on you, and we sincerely apologize for that. We value each of our guests and their feedback, and we will use your comments to improve our services and address any shortcomings.Should you decide to give us another opportunity in the future, we would be more than happy to make it right for you. Please do not hesitate to reach out to us if there is anything else we can assist you with.Warm regards,Team OYO

Hi Lc,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We would like to investigate this matter further and assist you in resolving it. Could you please provide us with your booking details and contact information via [email protected]? Our team will look into this issue and follow up with you at the earliest.Team OYO