rue21

The store manager is ridiculous. Was she just given the job because they couldnt find anyone else. She is rude and rude to her employees. There was a girl that just started and she was getting on to her about not greeting people correclty. She didnt even greet people when we walked passed her. She needs some further training in customer service before she can train anyone else on how its done.
Feb 16th, 2024

RUDE employee, couldn't browse the men's section cause of these women shopping the men's section.
Jan 5th, 2024

Friendly
Sep 15th, 2022

I always love coming here! I have been for years and the employees are always so nice.:) I was a few months pregnant and bought some shirts on sale and the cashier told me about the sale and let me pick out more shirts even though we were checking out. She was patient and there was no one behind me. Super sweet, I love going here and never feel pressured like I do at a lot of other stores! I heavily recommend this place! :)
Jul 25th, 2022

I went in to my local rue21 yesterday 09/20 and purchased 2 pairs of jeans, some shoes and a sticky bra. When I bought the bra I didn't realize the package was open and the wrong size bra was inside. I realized when I got home that it was open and the bra didnt fit me. I tried to go back in today 09/21 and return the sticky bra and a pair of jeans, there was a nice teenager who was helping me but she didn't know if she was able to return the sticky bra for me so she handed it to who I assume was her manager behind her. The manager was on her phone talking to someone and looked annoyed when she had to take the bra. I watched her take it out of the box and look at it for like 2 seconds before she brought it back and very rudely told me she couldn't return the item. She told me there was hair on it and that she couldn't take it back, there was nothing on the bra. I told her that it was the wrong size and had already been opened before me because it was a size b bra that was in a size c box. She wouldn't take the bra back and was so so rude to me. I have never had someone be so rude to me. I tried to go back in a little while later at 4pm to see if I could get someone else to help me but they had closed their store down. The hours on their door and online both say they don't close until 8pm. My ideal resolution for this would be to get a return for the bra and hopefully to let someone know how rude the manager is at this rue21.
Sep 27th, 2023