Metro by T-Mobile

Feb 27th, 2024

Sandra's gave me exemplary Customary Service. There is far too much criticism in this world, and not enough accolades for a job well done. Sandra's was far and above the rest. She was truly interested in what is best for her customer. The man who chooses Sandra to become his Wife, will truly be fortunate & Blessed. Metro by T-mobile, you need to hire an Army of salse reps like this, and you will beat the competition, on Customer Service alone. Give her a promotion!
Feb 15th, 2024

If I could give 0 stars, I would! We recently visited this store to add a line and purchase a phone. The person who assisted us was a woman. Well, we no longer needed the phone, so we returned to the store within the return policy period and asked for a refund. We were assisted by the same woman again. This time, however, she was not as calm and pleasant as she had been during our first visit. She was quite rude and refused to help us, even though we were still within the return policy period. She kept insisting that we should have returned the phone to the store and that we were not supposed to make any changes to the device, even though there was no such information listed on the receipt. She then said that she needed to call her boss, who in turn needed to call someone else. It was a frustrating runaround. This has been the worst customer service experience by far! Even when she was speaking to her boss on the phone, she made it seem like it was our fault for transferring the line to a different device. A customer service representative also spoke to her, and they agreed with us, saying that we are within the policy to return the device we only had a couple of days. DON'T PURCHASE ANYTHING HERE! THEY CHARGED US 2 DIFFERENT TIMES AND DID NOT SPECIFY WHY! BE CARELFUL BUYING ANYTHING FROM HERE!!
Feb 9th, 2024

Great customer service, fast,
Dec 20th, 2023

I'm so happy I found this store they are really helpful and plus they have better prices then other metro stores everywhere else I was going to they were always overcharging me adding extra stuff that did not need or want
Oct 7th, 2023