Chase Bank

They made me wait for more than 1 hr just to let me know that they cant notarize few docs
Feb 9th, 2024

Not often do I enjoy my experiences at chase bank. HOWEVER, Luna Jimenez is a model employee. Great attitude and diligence working through my Issues. This includes Jessica the host as well. ! Keep up the great work!
Dec 29th, 2023

Worker Yuying was very helpful and so kind to me , just opened my account with them and it was super easy thanks to her
Dec 23rd, 2023

Scheduled appointment as suggested for 3pm today. Waited 41 minutes to be seen by banker. It took 8 minutes to help with what I needed. This branch is garbage and the employees should be fired.
Sep 22nd, 2023

Chase Bank at Springcreek Parkway, Plano, Texas This branch doesnt deserve a star . This branch customer service has deteriorated after Covid era . 1. I felt like I was in China when I was in the bank. What has happened? Front liners are a joke .. they are in learning mode ?? They know nothing . 2. The staff here are mostly new employees that are inexperienced, literally ! i have to correct their grammar several times since they are typing wrong info on my paperworks. Then you hear this from their mouth "this is my first time doing this."... too many incompetencies and thus errors. Previous employees were customer friendly and accommodating We will definitely not go to this branch. 3. Customer service is horrible especially with the so called Branch Manager I think she is Hispanic woman name is Lillian Leon, inexperienced in her role as manifested by her being feisty, arrogant, no customer service behavior, refused suggestions in regards to how customers should be treated, instead of gaining customers she drives them away showing her lack of privacy in talking to clients in the hallway, trying to show her power . Very inexperience.She is not going to last long in her job. She needs training and Chase MUST or a model to the Chase bank staff in Springcreek pkwy branch. train their people ..or get rid of this manager. She has no business being a feisty manager or a model to the Chase bank staff in Springcreek pkwy branch.
Aug 16th, 2023