Magnolia Heights

Great location and team is super friendly!
Aug 5th, 2024

Recently toured this week and staff was so friendly. 10/10 experience. definitely an option to keep in mind.
Jul 22nd, 2024

Compliments to the director, AJ Palacios, for his efforts in dealing with a difficult resident who makes life miserable for everyone that they come in contact with in the building. Thank you for your kindness and positive energy in working through solutions to resident issues, AJ! Also, huge compliments to Danny, the fab maintenance pro, as well as the fab Elena!
May 13th, 2024

New resident of two days, the move-in process was smooth. Jerrod was such a BIG help given that I moved across cities and needed a lot of extra help to understand the community. Now once I was in my apartment, I encountered too many issues I find unacceptable. The first issue - the team made me aware before I moved in which I appreciated. A wooden floor board was missing by my patio door and I was okay with them resolving that post move-in, so one item still pending. Second issue I found was that the right sink in the bathroom wouldn't drain, water was sitting in the sink. That's unacceptable. Third issue I found was that the stovetop and oven did not work, I pre-heated the oven on 10/25 to 400 degrees and in a span of 4 hours the oven only reached 300 degrees never advancing, no ignited flame coming from the stovetop. Very disappointing as I had just made groceries and wanted to eat inside, I was forced to order takeout and notify someone 10/26 which I did and that's when I received a replacement. Fourth issue is pertaining to how I woke up to two small puddles of water in my home from the rain due to missing seals at the patio door. Fifth issue is that the light switch at the patio did not work due to a missing bulb in the exterior lighting - unacceptable. Sixth issue is that the switch at the stovetop for the exhaust fan does not work and I was told that the fan needs to be ordered so that's now two pending items. Seventh issue is that the Internet box in the closet is not sealed around it and it reveals a space in the wall that shouldn't be, this has not been fixed yet I did input a service request and sent an email with an image for reference. Lastly, issue number 8 - there is an abnormally large gap between my patio and my apartment. This space is not visible in any other patio beneath me, above me nor beside me. I notified the maintenance team and I believe he took pictures to find a solution but that is now the third pending item I have to track and stay on top of. I'm writing this review because a thorough inspection was not conducted in my unit and it shows. Simple functions such as a light switch, a sink draining properly or that the stovetop did not work are all things that should have been toggled with in a thorough inspection. The unit showed Available Now online and that alarms me because so many functions and features just were not available upon move-in. I expect a better standard of quality from this property moving forward because we have a long 15 month term together. I expect rapid solutions on my pending items and less apologies. Thank you! 3/7 Update: I had to get the BBB & legal representation involved to get everything resolved in my unit, only took 4 months. lol wish I was joking, but its nothing luxury about this place. I walk my dog around the only sidewalk near & the trash dump has been on the sidewalk for 3 days. Nasty & weird. Overall, this property is significantly overpriced for the low quality of living & standards. Ill never rent with Kairoi after this lease term again. Total regret 4/16: Back with reason #3000 why I regret moving into Magnolia Heights. The access to the building is all bluetooth through an app called Alta Open. Where I've parked for the last 6 months, the bluetooth access hasn't been working on this particular gate since 4/11, every other door works on the app except for the garage gate I use. Contacted the office Sat. 4/12 the lady doesn't know what to do to reset lol call back Monday, 4/15 the maintenance resets, still nothing. I contacted the app support 4/11 when the access first was denied they mentioned it's in my apartments court to reset something called the ACU. Magnolia Heights said they did, yet I still have no access. I've deleted the app, logged out, logged back in. I was told to just use the other garage - terrible terrible service. So now I'm between two responsible parties (Alta Open & Magnolia Heights) pointing fingers at each other meanwhile I still have no access. Never in my life have experienced such trash EVERYTHING that's labeled luxe
Apr 12th, 2024

I love living at Magnolia Heights. Excellent amenities, beautiful grounds and phenomenal management that hosts fun events. Truly a 5-star community!
Mar 20th, 2024