Frost Bank

Almost re-opened an account at frost today. But because i can't easily transfer money to another account, this was a showstopper. At Randolph Brooks, I can do a member to member cash transfer using just a phone number. The bad customer experience really started when i tried depositing cash to a family member's account, and the tellers refused to give me $10 change. Just flat out refused. I even told them very clearly, that's absurd. They seemed extra happy to give me my money and ID back. They used to be so helpful and courteous. After today's bad teller experience at frost, glad I'm not a frost customer anymore,
Oct 5th, 2023

Service was excellent
Sep 24th, 2023

Great Banking experience
Aug 28th, 2023

Horrible bank . Wouldnt recommend: they steal your money and leave you high in dry. Disrespectful agents and supervisors! Go to a credit union! FROST BANK IS BAD BUSINESS
Mar 30th, 2023

So many times when we have a bad experience, we are quick to share that situation, and as we should and can. I'd like to share an awesome experience with you, I had a few issues going on with my accounts, that I just knew I needed to speak with a manager. I went to the Frost Bank 515 S.W. Military and Zach Schroat, was very professional and courteous and handled my situation in less than 5 minutes. A++ customer service and very much so Bank Manager material. Also would like to add that I have had a personal and business accounts for over 20 plus years, and by far Frost Bank is hands down the best banking experience ever. I can't do this without mentioning their phone customer service, it is local as opposed being outsourced to another country(the issue being dialect,and both parties understanding each other). For those supreme reasons everything about Frost Bank says Texas, and thank you.
Sep 8th, 2023