Holiday Inn Express & Suites San Antonio - Brooks City Base, an IHG Hotel

This will be rated as a worse place ever to stay for me. We arrive 19 minutes till 3 & we're informed that at 3, we would be allowed to check in. Upon checking in, the individual freaked of Marijuana so strong that her co-worker voiced that she really stinks. After asking for the debit card, she asked for the drivers license & was remembered that she already had the dl. Must have been some mind altering drugs. The manager makes her way about 10 feet & asked if there was a reason my daughter was yelling at her friend. Another patron responded when the manager asked my daughter if they were going to have a problem, the gentleman responded no. The same gentleman had asked for a room transfer at 8 am. I overheard his conversation & here after 3, it was finally happening. After preparing for bed after 9 p.m., we discovered our hide-a-bed sofa was actually just a sofa. When going down to the front desk, the individual who wreaked of pot voiced we got the room we booked. I responded no we do not have a sofa bed. She then informs me they can change our room tomorrow, but they were booked out tonight. I insisted they provide some bedding for said sofa ( no bed). She voiced they can provide a rollaway bed for an additional 20.00. I responded, "Why would I pay again for something I never got." The lady says she will provide bedding shortly & sent me on. A few moments later, she arrives with said roll-away. O my word, seriously. She says I already put the sheet on it for you. I responded, "Thank you. Yet we did not receive a blanket, only 1 additional sheet & 4 pillow cases. People, the rollaway was so incredibly uncomfortable I wouldn't expect a homeless could have slept on it. After a bit, I took my extra sheet & 4 pillow cases and moved to the extra firm sofa (no bed). These people will meet me again tomorrow when I have had very little rest & and am suffering terrible pain. They better be ready bc we have 3 more nights booked. What ever happened to customer service. To think we stay at ihg hotels almost every time we travel. I half want to include a video of the convo tomorrow so you can see the manager who confronted my daughter & was 3x's louder than anybody within the 10ft area. Maybe tomorrow will be name tag day bc they are keeping the names a secret. Still the worst stay ever bc I suffer from fibromyalgia & Rheumatoid Arthritis & trust me when I say hurting means chronic pain level. They did supply a second bed on night 3 that did not have a loose tack inside the plastic. This bed was sufficient.
Mar 25th, 2024

Cleaners came at 10,sleeping never came back.Crappy pillows.No towel racks,shower head sprayed all over.Air conditioning was at 63,too cold,thermostat never worked!Night table drawer would not close and one dresser door doing the same,safety hazard.Free breakfast ends at 9:30.Rooms way overpriced,not coming back here,had better rooms priced less.
Mar 16th, 2024

Feb 17th, 2024

Had an interview for a new SAWS contractor. Very clean and amazing staff.
Jan 31st, 2024

Very friendly and comfortable.
Jan 30th, 2024