Seguin Family Health Center

Absolutely atrocious staff. Alba Sierra-Perez is extremely disrespectful and unprofessional in every way possible. She told my PREGNANT fianc that she should never have even thought about having a baby because of her mental health issues and that she should find a specialist or she would end up in the looney bin. Alba also said that my fianc was a bird without a nest due to her not being completely prepared for getting pregnant. The staff doesnt listen to patients whatsoever. When they were trying to draw blood for testing they pricked her at least 8 times and when told to try her feet they just laughed at her. Absolutely no concern for how the patients feel at all. Alba if you read this, I sincerely hope you change your ways.
Feb 12th, 2024

If the customer service and Doctor work absolutely exceptional I would have made a scene, the nurse was extremely unprofessional. Even after being told he was on the Spectrum, she was visually irritated, and mean when he wouldn't cooperate with her sticking a 6-in sharp Q-tip to the back of his throat. I don't want anyone to go through what we went through today I hope this facility goes over special needs protocol because nobody deserves that type of attitude especially not a sick child
Dec 20th, 2023

The whole team is exceptional. Great customer service and wonderful care. We are lucky to have these people serving the community of Seguin. Dr. Padgett fixed my chipped tooth in a matter of minutes. No pain. You can tell she loves what she does. Definitely coming back.
Sep 29th, 2023

I had an appointment and I received a call 9 minutes before saying it got canceled. When I made the appointment I didn't get noticed that I had to be there 30 minutes before. When i get to the clinic that's the explanation i get after driving 40 minutes well thank you for all that. Great experience!!
Sep 26th, 2023

Heather is my provider and she is great. Your receptionist needs to remember that the patients are there priority. Stop what your doing and either wait on the patient or acknowledge them and tell the you will be with them shortly you have to finish up. Tell them to stop ignoring the patients like theres no one there and go about there buisness. The best front desk person is Amber. She does a great job. The rest need proper training dealing with the people that provide their livelihood.
Aug 29th, 2023