Crash Champions Collision Repair North Waco

Kevin Williams _{on Google}

Apr 4th, 2024

Very friendly customer service when I stopped by for an estimate!

Paula Vela-Martinez _{on Google}

Jan 31st, 2024

I will never take my vehicle back. And the general managers name is Blake Cole started yelling at me and making excuses for why my vehicle wasnt fixed right after the second time back which was promised would be fixed right. I fell if you make a promise fulfill your promise and nothing was done to correct it. He is not management quality.

samantha cohen _{on Google}

Feb 24th, 2024

My vehicle was towed here due to a hit and run and after 3 months and 9K of insurance billed, they said my car was ready. I got there and the door was snapping against my panel. I left my car there and asked them to fix it. I picked it up later that day and when driving it the car was not aligned and making a terrible noise when turning and bouncing all over the road. I took it back and drove it with them. They instantly said it was natural to wear on my tires and told my insurance that and it was not approved. I requested they take my car to Mazda for a 2nd opinion. They made it sound like they were doing me a favor and getting the diagnostic at Mazda. My car was at Mazda for 2 hours and they said it was my struts and hubs and that the struts were visibly loose and the hubs were visibly damaged and it was a direct result of the impact from the crash. Mazda was able to speak with my insurance, get it approved, and repair my car within a week.
I think the people at Crash Champions are nice but it its obvious they have no idea how to fix a car. I am not one to write negative reviews, but it was a very poor experience.

Cathy Bruce _{on Google}

Sep 17th, 2023

The worst experience- and its not even over! This shop, one that my insurance recommended, has had my vehicle for over 2 months! They state the reason is back ordered parts
We waited for over a month for a hinge to come in. They stated multiple times that the hinge was what was needed. I even received the text that stated it was finally in and the car would be done the next day. That was a few weeks ago!!! Now they are saying they are waiting on 3 more parts. This place is a joke and I would not recommend them to anyone hoping to get their car fixed! Service: Body & Trim

Jamie Ivie _{on Google}

Sep 15th, 2023

Very friendly and cooperative when I went to get an estimate.