Crash Champions Collision Repair South Waco

Not a good experience at all from start to finish.
Jul 6th, 2023

It has been 8 months and they still havent finished our car that crashed and it wasnt even totaled. You call and if they happen to answer they give you a different story about it every time.
Jul 1st, 2023

So far so good haven't got my car back yet from an insurance claim but they were helpful and friendly will update when work is completed
Apr 29th, 2023

Contacting Service King was a complete waste of time! I will not be using or recommend anyone use this company. I recently purchased a used vehicle that had some scuffs and minor paint blemishes on the front bumper. I wanted to have the bumper repainted. So, I contacted Service King to get an estimate. I called and explained the situation to the Service King representative and I explained that I would like to have the bumper repainted. The representative stated they could help with that and asked if I would be filing an insurance claim or paying out of pocket. I explained that I would be paying out of pocket for the work. The representative set the appointment and sent me a confirmation via text. Upon arriving for the appointment, the desk clerk stated that they had completed all of their appointments for the day and didnt have anymore appointments. When she was asked to double check, because I had a confirmation showing that I had an appointment at that time, she then stated that she had in fact found the appointment in the system. It was again explained that I would like the bumper repainted and had booked the appointment for an estimate. The clerk then stated that Service King does not paint vehicles, nor do they accept payment out of pocket, and will only do work through insurance companies. If you didnt want my business or money Service King, you could have just told me. You didnt have to waste my time and gas to travel out of my way for a useless appointment.
Jul 11th, 2023

2023 update: still missing my spare tire and never received a call after 4 years. Avoid this business at all costs. I was hit back in 2019 and was referred here through the other partys insurance and am still dealing with the repercussions of the poor service over a year later. I took my car in three additional times after initial pick up because of their lack of thoroughness and professionalism. Among other things, I had several issues that they completely missed the mark on such as their failure to replace the pinstripes and weather strip on the side of the car that was damaged. They also initially didnt calibrate the keyless remote entry on that side and when I asked them about it, they tried to tell me that the battery in my remote was getting old, even though keyless entry worked 100% fine on the other side. To this day, I am still having issues with my backup camera (sometimes the screen will just go black), and when I addressed the issue with them, they claimed it wasnt their fault and they didnt touch the wiring, although they had to because I have a blind spot camera on the right side of the car. My car had been 4 years old at that point and I had NEVER ONCE had issues with the wiring or cameras, and they tried to play it off as just coincidence. Each time I brought the car in for them to fix a mistake that THEY made, I never once received an apology from any employee. I was never confrontational or angry with them. To top it all off, recently I was getting my tires changed and noticed that my spare tire was missing from the trunk. I called Service King because I knew it had been in there before I took it in and had just never thought to check for a spare until over a year later, when I was looking for my tire locks. I asked to speak to a manager and the employee told me he was not available (which has happened each time Ive called) and he tried to look up my information but claimed he could not find my file. He asked for my name and number and said he would return my call, and I have still not received a call. That was 4 months ago, and I still dont have my spare tire. This place is not worth the trouble and the headache.
Jun 25th, 2023