Jack's Stereo Inc

Excellent job and same day
Mar 24th, 2024

Easy going, amiable, customer friendly..however A+ on stereo & alarm install. D- on electronic door lock install Took my truck in here to have the stereo installed and electronic locks & alarms put on it. Ill give them high props on wiring in the stereo and alarm systemdid a great job thereespecially after Crow turned away my truck saying the stereo wiring was going to be too difficult! (Crow is a laughing stock as far as Im concerned!) However, Jacks did crack both of my brand new door panels in the process of removing them to install the electronic door-locks. Not only that, but when they pulled the panels they broke over half of the panel clips and they did not bother to replace the clips or to inform me that they had cracked the door panels and broke the clips. They also 100% improperly reinstalled the door panels! This is clearly due to indifference. It is not that difficult to remove & reinstall door panels with the proper tools and attention to details. Add to this the fact that my doorhandle failed exactly one day after the electronic lock installs. The rods in the door simply came undone (going from the door handle to the locking plate). I took the truck back and showed them the problem. They took the truck back in for a look and claimed that the rods & clips were nowhere to be found in the door and that I would need to get those rods from a dealer or a wrecking yard, and then bring them back so that they could fix it. So, I went and pulled those rods & clips from a vehicle at a wrecking yard. In fact, I pulled two sets of them so that they could take their pick of what to use. I returned to Jacks with my vehicle, and although they kept it all day long they stated that they could not fix it afterall! They gave me a story about how something was twisted up or bent inside the door and how probably the truck had been hit really hard on the door at some point in time. I knew this was absolutely false and incorrect information because I have been rebuilding this truck myselfto include bodywork and there was never any sign of any damage like what they were describing. Which, this false description of damage to rods and all such inside the door panel was what they were using as an excuse to not be able to fix it. Keep in mind that there was no problem with the doorhandles (operationally/functionality) prior to them working on it.. All that to say that they did an awesome job on the stereo & alarm, but they failed to honor their work on the door handle aspect. And they never offered me any part of a refund for their failure to properly install the door locks or for tearing up my brand new $500 (each) door panels. In fact, they did such a poor job on the door panel removal that when I took it back for the re-work I had the door panel off and in the back of the truck and asked them to please not touch it. I recognize that they did take it back in to try to fix it, but they still failed to fix their failed work or to honor/reimburse any part of their own mess-up! In the end: I took it to Maaco in Waco and Maaco used all of the same exact parts and fixed it with no problems, fuss or issues! Incredible!
Mar 24th, 2024

customer service was pretty bad, paid to get an installation, still didnt work after paying and didnt get any answer from the person who did it or why it wouldnt work. If you dont know how to install then dont do it as a job
Feb 26th, 2024

I have always gone to Jack's for all of my Audio work on my vehicles. I have never had a bad experience. The guys have always had a good attitudes. Wes did an amazing job with my window tint. Very Afforable and reasonable. Will always send people to Jack's Stereo .
Feb 21st, 2024

Nice work
Feb 5th, 2024