Massage Envy - Waco

Mar 3rd, 2024

It's alright just really expensive now
Feb 25th, 2024

A lot of money for an amateur job. The place is clean and nice, the staff is nice, but the quality is poor at best
Dec 28th, 2023

After a few years of writing this original reviewownership changed a few years ago and things have improved significantly. New great therapists have been there for a while and they are very skilled and experienced. After a few turn over of front desk representatives, all good ones stayed! I enjoy returning regularly. (Gave 1 star) Customer service from front desk agents are not always professional. They would not take an extra step to help me reschedule my appointments when I called to cancel, which were made more than 3-4 weeks in advance. Being in retail, I never know my schedules that far advance. They told me that my therapist stopped his practice as a therapist and they had to cancel my appointments. Found out that he just quitted there for better opportunities. So they are spreading lies to ruin their former employees careers?!? I called to report that to a manager who didn't care about it at all. Probably I just cancel my membership since I couldnt make any appointments with my preferred therapists even they know app was not quite accurate for booking. They cant keep good employees at front desk. I found out a few of my trusted therapists left as well. Totally mismanaged. Yes, I was a former employee and cared about this store, so I became a member after I resigned. It seems like its a huge mess now.
Feb 12th, 2024

Dec 21st, 2023