United States Postal Service

Old white guy at the front desk was about to give me a hard time about picking up my package. Said that I couldnt pick it up because the package was in my boyfriends name. Literally told him that I had to reschedule a pick up because they would not deliver to my complex due to the size of the package. Package was in my boyfriends name but I was able to reschedule the pickup online in my name. I had Government issued ID AND MY LEASE! He said and I quote well Ill let you do it this one time but next time blah blah blah when it clearly says on the website that we are allowed to reschedule the pick up and if we have to get some one else to pick it up must have government issued ID. I only brought my lease because I had a feeling someone was going to give me a hard time. Im sure he knows the rules and he knew I was right! Get it together usps! I will also be filing a complaint on him as well! If it wasnt for me not backing down and showing him the confirmation email where it allowed me to reschedule the pickup in my name he would of never let me get the package!
Mar 5th, 2024

I don't understand how something hasn't been done with this place yet. In the Willow Bend subdivision, mail/packages are CONSTANTLY put in the wrong boxes, missing, missing locker keys, etc. And when you call the office, nobody will answer the phone. Ever.
Feb 27th, 2024

Feb 9th, 2024

constantly delivers my packages and mail to the wrong address within my neighborhood. i have lost several packages because of this. does not complete redelivery requests, either.
Jan 31st, 2024

Horrible service. I've had to track down several packages because they can't seem to figure out how to drop something off. Lazy, incompetent, and poor work ethic runs rampant here. Government work I guess. I'm so aggravated. My grandmother retired from the US postal service years ago but she took pride in her job, ensuring it was done correctly. I'm not sure why people don't do that anymore but it's sad. They also run into your mailbox and flee the scene. It's ridiculous! Update: two years later, after reporting our severely damaged mailbox, they have still NOT paid for it. Not shocked.
Dec 1st, 2023