UFirst Credit Union

Helpful tellers who care about you. You gotta ask them for the restroom code to get in and you can get tootsie rolls while you're talking to the tellers
Dec 2nd, 2023

Worst app Ive ever seen. Ive been a customer for 10+ years and never had an issue. Then they updated their app and made literally every single function worse and more cumbersome. Not only that, but sometimes it tells me two different things. For example, I paid a car loan, then when I look at my accounts, sometimes it shows that the car has been paid but the money wasnt moved from my checking, so now we have a trust issue because I need to know the payment went through, and the app cant tell me that with certainty. Its gotten to the point where Im looking for another bank, avoid this one if you like to manage your finances on your phone.
Jun 4th, 2023

Horrible customer service. Website and online banking is a joke. Don't care about their members at all.
May 22nd, 2023

They updated their app and the experience is significantly downgraded. Its a shame because the original worked great, was very intuitive, and simple. The new app is less transparent, overly complex, and so far full of errors.
Mar 31st, 2023

Absolutely the worst credit union. I guess I had suspicious activity on a card. I was unable to see all my accounts online all the sudden. It showed two accounts but the others just were gone. They had no after hours or fraud number to call since it was a Sunday. One of the accounts that I was not able to see or access had over 100k balance. Not being able to access or see it was extremely frustrating. On Monday we were told they would put a note in that takes 2 days to see why we cant see all accounts. We went to the ATM that day and it took our card. This is all because they thought I had suspicious activity which was not the case. Calling our phone once for suspicious activity is not sufficient for the actions they took. Text and email on top of a phone call would have been appropriate. The fact that they do not have an after hours fraud line to speak with someone is ridiculous. When you have that kind of money invested in the credit union they need an emergency phone number to speak with someone when fraud is involved.
Mar 23rd, 2023