Ben Reaves, Counselor

I have tried repeatedly to have a conversation with someone about a new patient. They just take your number and say someone will get back to you and they don’t. Then we were told to fill out a form online. Over a week later we were called and they told my daughter they can not help her, they do not have any therapists available.... Awful communication we waited 3 weeks for that.
May 8th, 2021

Feb 28th, 2021

Annie, was the person that assisted me from the beginning. This was a new experience for me to contact a Behavioral Health Clinic, and I had contacted several that week. What stood out for me with Annie was she followed up with me promptly and provided me with accurate information that made me comfortable in making a decision to make an appointment. I did not receive the same follow-up from the numerous other Clinics I contacted. I value an organization that will contact you within a reasonable amount of time. The spear of any business are always the first professionals that contacts the client. That intional contact, at least for me, sets the tone to be either positive or negative. Annie, to her credit, represents Ascendant in such a positive manner. Each and every phone call I've made, she has patiently and professionally answered my questions and provided me with actionable information that I can "take to the Bank." I value these practices and most times this type of experiences have been rare. The only reason I'm trusting Ascendant with my precious Son, has a lot to do with her professionalism.
Jan 29th, 2021

the office is clean and professional. I love the therapist I see there
Oct 14th, 2020

Where do I start?? For a mental health clinic.... well people are going there for many different reasons and for me..... well I am very particular about things. The staff seems to take this pretty well. I like to schedule my visits out, as well as take my time putting them into my phone and triple checking that I have the information right. They don't rush me, they don't push me aside when there are others waiting. They are great and I appreciate that. Always helpful and friendly and willing to see if schedules can be moved if my schedule doesn't align with the therapist. As far as my therapist.... well all I can really say is that Dr. Merkely is a miracle worker. She truly cares about her work and her patients and definitely chose the right career for her. She gets it, or at least can pretend to. 😉. I love seeking help to better myself with Dr. Merkely
Aug 12th, 2020