La Belle Vie Salon & Spa

Thank you for taking the time to share your feedback with us. We sincerely apologize for the less-than-satisfactory experience you encountered during your recent visit. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience caused.We genuinely appreciate your loyalty as a returning customer, and we are truly sorry to hear about the challenges you faced with your hair treatment. Your feedback is invaluable to us, and we are committed to addressing your concerns and improving our services.We understand the frustration you experienced with the need for your hair to be adjusted from your original desired results at your appointment. Please know that our team takes all client concerns seriously, and we strive to provide the highest level of care and service to every individual.Regarding your inquiry about product recommendations or assistance with addressing a concern area, we apologize if our response fell short of your expectations. While we are not medical professionals and cannot offer medical advice, we should have provided more support and guidance in exploring potential solutions or products that could help alleviate your discomfort.We deeply regret any lapse in communication and support on our part and assure you that we are taking steps to ensure better handling of similar situations in the future. Your feedback will be used to improve our protocols and better serve our valued clients.Please accept our sincerest apologies once again for the inconvenience and frustration you experienced. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to discuss your experience further or if there is anything we can do to remedy the situation, please feel free to reach out to us directly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

Geoffrey- Thank you for your review!

Carolyn, Thank you for your review.

We sincerely apologize for the experience you had at our Lindon location. Your feedback is invaluable to us, and we take it very seriously. It's clear that we failed to meet your expectations, and for that, we are truly sorry.We have addressed this matter with our staff to ensure that such incidents do not happen again in the future. Your dissatisfaction is warranted, and we understand your frustration.Regarding the delay and miscommunication, we deeply regret any inconvenience caused to you during your visit. We are taking steps to improve our scheduling and communication processes to prevent similar issues from occurring in the future.We appreciate your acknowledgment of the pleasant interaction with our receptionist. However, we understand that the overall experience did not meet your expectations, and for that, we are truly sorry.