Alta View Complete Car Care

Amazing to work with. Always will to talk things out and help you find the best solution for you! Rick was friendly and trustworthy!
Jun 17th, 2023

I'm a small business owner in Sandy, so I really want to be able to support other small businesses in the area. But unfortunately Alta View Car Care can't be one of them. I called in advance, and let Alta View know I've got two tires on my vehicle with punctures. I've personally plugged the punctures with rope repair plugs. I wanted the reassurance of tire technician to remove the tire and patch from the inside, more than happy to pay for this service. Alta View couldn't do it same day, no worries, I completely understand, so I schedule the service for Monday. I drop the vehicle off on Monday, make sure the service advisor knows two rear tires have plugs in them, even describe the piece of metal removed from the second of the two tires. Dropped off at 9am, called at 3pm to check. Not looked at yet (no worries, I get it). I was assured they would call back later in the day. I did not receive a call back that day. I called repeatedly Tuesday morning, hoping for an update, maybe even pick up the vehicle on my way to work - no answer. I stop by anyway on my way to work. Service advisor says the technician was NOT ABLE TO FIND THE SLOW LEAK. I didn't report a slow leak. I spoke to two different service advisors ahead of time, let them know two tires had DIY plugs, and I wanted technician installed internal patches. Alta View had my vehicle all day, no call to update, won't answer the phone the next morning, and all you can say is the technician can't find a non-existent slow leak?!?!? Can he find a DIY plug in a tire?!?! Can you call to update a customer?!?!?! It pains me to say this, but the larger tire stores offer equal, maybe better service. I'm stil on the lookout for a local business I can use for automotive repair. Service: Tires
Jun 11th, 2023

Service: Tire rotations
Jun 10th, 2023

I had a coolant leak. My car was overheating. Im out of work at the moment, and these guys were honest, communicative, and quick. Ricks customer service is amazing. I will be back!
May 20th, 2023

Wow. I love my car very much. I had a black ice incident and my insurance company concluded it was a total loss. They paid out generously, but I didn't want another....Nathan and the staff were my car's third stop after a whole lot of craziness. Nathan identified all the problems as well as determined what wasn't actually a problem. He called me every step of the way to update me, including telling me when my car arrived, and every detail after that. The car is 21 years-old and so many people told me to just get another, but these guys did what I actually wanted and fixed my beloved car. The customer service I have received has been over the top. Services: Tires, Steering & suspension repair, Engine repair, Vehicle Inspection, Wheel alignment, Transmission repair, Auto emissions testing, Vehicle safety inspection, Battery
Apr 28th, 2023