Home2 Suites by Hilton Salt Lake City/South Jordan, UT

This place was amazing there was mold in the shower and the employees we're amazing
Apr 8th, 2024

I wouldnt recommend booking here, we wont be back again. Positives: housekeeping staff was very friendly and accommodating, room size (this is why we love this brand as a family). Negatives: breakfast was really bad (out of almost everything by 8A and not restocking even when asked, all the sandwiches were very dry, we almost just preferred not to eat, but my kids had cold cereal), lots of small maintenance issues (sink not draining, mold and rust), front desk staff not really looking for ways to help
Mar 26th, 2024

Mar 13th, 2024

Decent size room. Room is clean. AC can be a bit loud in some of the room. It's convenient location with few restaurants nearby. The service and staff always makes you feel welcome. And they always go above and beyond to help. Some even bake the cookies freshly themselves that went into the welcome bag. This is truly the home away from home for me when I am on business travel to SLC.
Mar 12th, 2024

I cant say enough about how wonderful our weeks stay was here. From the min we rolled in (at nearly 10pm) we were so comfortable and tended to by the friendly staff. I first want to start off by saying that the outsourced customer service was less than adequate. One representative hung up on me and the other could hardly answer my questions properly. The latter was able to route me to the main office which Im grateful for. Had I just called the number off google, I wouldve been connected directly. I used the customer service number off the app so that is a major flaw in the booking system when going through Hilton App. Anyway, both people I spoke to after that were helpful and beyond accommodating; I believe they were Jaycee and Shantelle (my spellings are likely way off.) Jaycee helped make sure my reservation errors were corrected and Shantelle helped me secure an accessible room for my husband with a disability. This was a huuuuge impact for our stay as we were confident we could stay safely and soundly. Francisco greeted us warmly as we arrived tired and very late in the evening. Helped us with the bell carts and showed us where everything was. My daughter was so delighted there were complimentary, fresh cookies available upon checking in. Francisco continued to be a gracious host and attendant throughout our stay. Parking lot is uncovered but directly in front and seemingly safe. We had no issues. There are entrances to the rooms on every side of the building. No electric vehicle charging stations. The lobby was clean and inviting. I thought instantly about how nice it would be to have breakfast and coffee there in the am. There was fresh water and infused water offered throughout the whole day, as well as hot water for tea. Tea and coffee were free for guests and also available 24/7. This was a major hit for us. There is also a fresh fruit tray that you can get a healthy snack at for free as well. They were mostly apples while we were there but sometimes oranges. There were many food options in the area so dinner and all extra meals were easy to plan. The hotel even offers a fully stocked snack bar with a good variety of items to purchase all day. Since check in, we thoroughly enjoyed the rest of our stay. Room was clean and had everything we needed down to; toaster, microwave, full sized fridge, dishwasher, all the accessories, a large rolling desk that doubles as a dining table, high chairs, two TVs, and a hot plate/stove upon request. The sofa was a pull-out bed as well. The property had a workout center that was definitely upgraded, laundry facilities, and outdoor grilling areas. We did not utilize the cleaning service as we spent a lot of time with family so were hardly there to make a mess. They do offer cleaning and clearly post the availability and schedule. There were minor issues/maintenance that needed tending in the room but nothing that impacted our stay. There was a pet relief area and some doggie treats in the lobby. We did hear a dog barking at several points during our stay. We requested the first floor for our disability reasons and of course could hear guests rolling and walking around upstairs sometimes. Something to remember if you wanna stay on the ground level. My husband and daughter loved the swimming pool. Towels were provided. I have to say, the free breakfast was delicious. Were pretty easy to please but I have point out how awesome the variety was. Theres a waffle station, oatmeal, cereal, and granola with allllll the fixings. Yogurt, fresh fruit, muffins, and assorted breads. What was over the top was the many warm offerings of breakfast sandwiches, omelets, and even scrambled egg bowls. Lots of juice, milks, and again, the waters. This helped us on our day-to-days We encountered some other helpful staff members during our stay like Tee and another young lady working late night/early am who helped up with getting us some house keeping items. As well as the housekeeping staff. Rooms: ADA accessible rooms are very comfortable and accommodating. Everything was tidy. Small repairs could be done but did not impact our stay. Nearby activities: Golf and parks near by. Shopping, dining, thrift stores, kids/toy stores, not too far from skiiing/snowboarding/sledding. Safety: Much safer than many other hotels within a 5 mile radius. Worth the little bit of extra $$. Read a lot about homeless people in areas nearby and it was no a problem here. Food & drinks: Sooooo much to explore and experience. Numerous restaurants in the same parking lot. Great area. You will not go hungry.
Mar 6th, 2024