Kinney Drugs Pharmacy

Mar 2nd, 2022

These people not the Pharmacist lie. I wish they would tell the truth and not make excuses that my prescription that was called in 2 days prior is not ready. Jeff the Pharmacist is great but his staff needs to find another career.. She is rude and lied to me that it was still in the warehouse but could have it ready in 30 minutes. Just tell the truth your overwhelmed and please come back later.. Again the pharmacists are great and the pharmacist"s assistant is great but the staff is poor.
Aug 20th, 2021

This pharmacy has the worst customer service support from the head pharmacist Amanda powers, we had an insurance issue and trust me it was inconvenient for me as well but she was rude on both the phone and in person when they had to refund money. This has been our pharmacy for over 20 yrs and there is zero compassion or empathy towards customers who know that they are being overcharged for medication and when it breaks down to an issue on the pharmacys end watch out the time it takes them to follow through is not what they want to deal with and you will feel that in their tone and body language. Disappointed in folks who treat it like its just their job and forget about what someone else is going through. Dont recommend this place or pharmacist if youre looking for answers on insurance issues after following your chain of commands
Nov 13th, 2022

The pharmaceutical staff always treats me with kindness and patience. I haven't been able to legally change my name, but where possible the staff has done what they could for me in the circumstances. I feel safe being myself with them, and for that I am thankful. I've had difficulty with my prescriptions, but very rarelyif everhas that been due to error by the staff at this pharmacy. And whatever problems arise, I've always been able to trust the staff to walk me through things when I feel overwhelmed and confused so that ultimately, I can deal with what I'm responsible for addressing. I know I'm not really an easy customer, and I make a lot of mistakes. I'm only starting to get comfortable with taking responsibility in my life, so I'm stumbling along. But the pharmaceutical staff does their best to meet me where I am. So, thank you.
Jul 25th, 2021

Nice little place in the heart of Middlebury
Dec 31st, 2020