Chamber Rating

3.5 - (240 reviews)
80
66
37
15
42
Read Our 240 Reviews

Chamber Rating

3.5 - (240 reviews)
80
66
37
15
42
  • Aleksey Cherkasskiy

    The moment I parked to inquire about rates two very rude employees accosted me, yelling at me to get out if Im not a guest and that I cant park here, even though there were over 10 parking spots available (one had a biker leather jacket on). How do they expect to bring in business if they chase away potential guests before they can even book a room?? Stay far far away from this supposed motel!!!
    Apr 7th, 2024

  • Derek Thornton

    We stayed for 4 nights and 4 days. 3 nights we were denied morning breakfast until 3rd evening. When we were able to speak with another employee of being denied food. The person that worked the 4th night didn't watch the security cameras. My vehicle was broken into at 4:30am he stayed in the vehicle for 35 minutes completely raided our vehicle stealing my camera and gear. My wife's seizure medication, and A-Fib prevention medication. As well as our cats collars, we had to rehome them prior to moving and my fiance was planning to get stuffed animals that looked like our cats/kids. And putting the collars on them. What this tenant at the inn did is inexcusable. Senseless and overwhelming. He had asked for a smoke and a couple bucks, I helped him the previous night because I'm understanding and would give my shirt off my back to help anyone in need. I work hard for my belongings, and a strong believer that others should work just as hard for their own belongings. But, to take it upon yourself to steal from us!!! What a cowardly mistake. I understand homelessness, but, some of the people that are staying at the hotel are definitely taking it for granted on their homeless prevention program. We were on a business trip. With all of our belongings. All but my driver door was locked. Due to ice freezing up the lock. I was planning on giving this a 5 star since the evening worker at 3pm cleared up the night/morning persons mistakes. But, if it weren't for the fact of the tenant making a mess of our doors and stealing all of our change we wouldn't have known the extent of all that was stolen from us. I have the guys name. But, withholding it from this post... But .... I suggest you LOCK ALL YOUR DOORS IF REASONABLY POSSIBLE, IT WILL GO MISSING!!!!
    Mar 25th, 2024

  • Nicole Balch


    Feb 22nd, 2024

  • Sean Stearns

    My room doesn't have a smart vt like all the other ones
    Feb 17th, 2024

  • Carmen Hyatt

    Booked a room days in advance to have them cancel it at the last second saying they were over booked and didn't tell us earlier because the person was sick apparently they only one person runs the hotel ? Which makes no sence, was left sleeping in our car on our trip since every other hotel was full. Drove by and there weren't more then 4 cars their extremely unsatisfied DO NOT RECOMMEND! Zero stars since it won't let you let you put zero stars Noteworthy details: Never been treated so rudely in my life
    Jan 11th, 2024

Read Our 240 Reviews

About
Fairbanks Inn

Fairbanks Inn is located at 401 Western Ave in Saint Johnsbury, Vermont 05819. Fairbanks Inn can be contacted via phone at 802-748-5666 for pricing, hours and directions.

Contact Info

  •   802-748-5666

Questions & Answers

Q What is the phone number for Fairbanks Inn?

A The phone number for Fairbanks Inn is: 802-748-5666.


Q Where is Fairbanks Inn located?

A Fairbanks Inn is located at 401 Western Ave, Saint Johnsbury, VT 05819


Q What is the internet address for Fairbanks Inn?

A The website (URL) for Fairbanks Inn is: http://stjay.com/


Q How big is Fairbanks Inn?

A Fairbanks Inn employs approximately 20+ people.


Q How is Fairbanks Inn rated?

A Fairbanks Inn has a 3.5 Star Rating from 240 reviewers.

Related Categories

Ratings and Reviews
Fairbanks Inn

Overall Rating

Overall Rating
( 240 Reviews )
80
66
37
15
42
Write a Review

Aleksey Cherkasskiy on Google

image The moment I parked to inquire about rates two very rude employees accosted me, yelling at me to get out if Im not a guest and that I cant park here, even though there were over 10 parking spots available (one had a biker leather jacket on). How do they expect to bring in business if they chase away potential guests before they can even book a room?? Stay far far away from this supposed motel!!!

Business Response on Google Apr 7th, 2024
Dear Aleksey,We extend our heartfelt appreciation for choosing our hotel and for your insightful review.Your feedback fuels our commitment to continuous improvement, and we eagerly await further details from your stay to ensure we exceed your expectations during your next visit.Kind regards,ES - Guest Relations Manager

Derek Thornton on Google

image We stayed for 4 nights and 4 days.
3 nights we were denied morning breakfast until 3rd evening. When we were able to speak with another employee of being denied food.
The person that worked the 4th night didn't watch the security cameras.
My vehicle was broken into at 4:30am he stayed in the vehicle for 35 minutes completely raided our vehicle stealing my camera and gear.
My wife's seizure medication, and A-Fib prevention medication.
As well as our cats collars, we had to rehome them prior to moving and my fiance was planning to get stuffed animals that looked like our cats/kids. And putting the collars on them.
What this tenant at the inn did is inexcusable.
Senseless and overwhelming.
He had asked for a smoke and a couple bucks, I helped him the previous night because I'm understanding and would give my shirt off my back to help anyone in need.
I work hard for my belongings, and a strong believer that others should work just as hard for their own belongings.
But, to take it upon yourself to steal from us!!!
What a cowardly mistake.
I understand homelessness, but, some of the people that are staying at the hotel are definitely taking it for granted on their homeless prevention program.
We were on a business trip.
With all of our belongings.
All but my driver door was locked.
Due to ice freezing up the lock.
I was planning on giving this a 5 star since the evening worker at 3pm cleared up the night/morning persons mistakes.
But, if it weren't for the fact of the tenant making a mess of our doors and stealing all of our change we wouldn't have known the extent of all that was stolen from us.
I have the guys name. But, withholding it from this post...
But ....
I suggest you LOCK ALL YOUR DOORS IF REASONABLY POSSIBLE, IT WILL GO MISSING!!!!

Business Response on Google Mar 23rd, 2024
Dear Derek Thornton,I am truly sorry to hear about the distressing experience you encountered during your stay with us. Your safety and well-being, as well as the security of your belongings, are of the utmost importance to us, and it is deeply troubling to hear that you were subjected to theft and had items of such critical importance stolen from your vehicle.Please know that we take these matters extremely seriously, and we are actively investigating the incident. We will work diligently to enhance security measures to prevent such incidents from occurring in the future. Additionally, your feedback regarding the breakfast denial and other issues has been noted, and we will address these matters internally to ensure that they are rectified promptly.We sincerely apologize for the inconvenience, frustration, and distress caused by this incident. If there is anything we can do to assist you further or if you have any additional concerns or questions, please do not hesitate to contact us directly. Your comfort, safety, and satisfaction are our top priorities, and we deeply regret that we fell short of meeting your expectations during your stay.Sincerely,CC - Guest Relations Manager

Nicole Balch on Google

image

Business Response on Google Feb 27th, 2024
Dear Nicole Balch,On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,CC - Guest Relations Manager

Sean Stearns on Google

image My room doesn't have a smart vt like all the other ones

Business Response on Google Feb 21st, 2024
Dear Sean Stearns, Thank you for leaving us a review. We understand that your experience may have fallen short of your expectations, and we deeply regret any dissatisfaction caused. If there is anything specific that we can address or assist you with, please do not hesitate to let us know. Sincerely,ES - Guest Relations Manager

Carmen Hyatt on Google

image Booked a room days in advance to have them cancel it at the last second saying they were over booked and didn't tell us earlier because the person was sick apparently they only one person runs the hotel ? Which makes no sence, was left sleeping in our car on our trip since every other hotel was full. Drove by and there weren't more then 4 cars their extremely unsatisfied DO NOT RECOMMEND! Zero stars since it won't let you let you put zero stars
Noteworthy details: Never been treated so rudely in my life

Business Response on Google Feb 10th, 2024
Dear Carmen Hyatt,We sincerely apologize for the extremely disappointing experience you had with your reservation. It's disheartening to hear about the last-minute cancellation and the inconvenience it caused, especially when you were left without alternative accommodations.Your feedback is crucial, and we will investigate this situation to understand the circumstances and ensure that appropriate measures are taken to prevent such incidents in the future. We understand the frustration this situation has caused, and we are truly sorry for any distress it may have caused during your trip.If there's anything specific you would like to share or if there's an opportunity for us to address and rectify the situation, please feel free to reach out. We apologize for the inconvenience and hope to have the chance to provide you with a significantly improved experience in the future.Sincerely,CC - Guest Relations Manager

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