Truist

The Suntrust Bank Branch has merged with the BBT branch at this Rose Hill location in Spring 2021. It now offers a drive thru separate occasions, I received excellent service from the Branch managers in setting up a checking account and getting a document notorized.
Jun 14th, 2023

Truist helped us with our mortgage and we liked the experience so much we opened a checking account when we moved to Virginia. Anytime I visit this branch, everyone is very helpful and eager to help.
May 21st, 2023

They practice different policies everytime I come in here. It's only this branch I go to any other branch and face no barriers, one month they don't accept money orders, next month they don't offer account to account transfers. Every other trust branch handles these transactions without issue. I think they just don't want to help me because of who I am. I am constantly disrespected and misgendered. I only come here to pay my rent as my landlord chose this place to bank. It's horribly ran.
May 6th, 2023

Poorly run. The banker was late for our appointment to begin with. Non-apologetic. I went to another banker who cant find their checking accounts. Took 20 min to find the checking account I found on their website. Unfamiliar with account terms and cant print terms and conditions for me. Doesnt know if theres a fee for direct deposit or transfers. Told me to go online to read it. Waste of my time. They need to hire and train the right people. Both bankers today are unprofessional.
Feb 26th, 2023

Ill-trained staff. Slow service. Late to appointment.
Feb 6th, 2023