Virginia Tire & Auto of Ashburn Farms

Apr 7th, 2024

This will be the first 1 star review I have ever left on google reviews. My family and I have been going here for over 10 years. I am genuinely shocked at the way this matter was handled and the lack of attention from managers that this situation got. I called and was quoted, $556 for a window regulator, parts and labor included. I asked Tavious, the gentleman that took my deposit for the window regulator(260$), "Does the window regulator assembly come with a motor?" he hesitated for a few seconds then responded, "yea, I believe it does." So I put down my deposit and returned the following weekend to have the part installed. During the interim when I was waiting for the part, I called back and asked the same question I asked Tavious to Sean who works at the front desk. Sean is the gentleman that wrote my ticket up originally. So, for the second time I ask, "Does the window regulator assembly come with a motor?" He replied, "yes sir, It does." Now, I was satisfied. I asked two different people the same question and got almost the exact same response. Good enough for me, because they had my trust. Fast forward, I was in the waiting room waiting for my part to be installed. Sure enough, my worst nightmare came to fruition. Sean comes walking up to me and asks, "Do you have a motor? we need a motor in order to install the regulator". I damn near facepalmed right then and there. But I remained respectful through the entire process, to the bitter... very bitter end. Needless to say, I ended up paying $1,140 for a window regulator and motor including labor. Not to mention, they didn't even completely put my door back together. They left a part on my passenger seat because they couldn't figure out how to install it! My window makes a popping noise going up and down! I used to work in the industry, this is one of the reasons I got out. They lie. Ignorance is no excuse! dishonesty is RAMPANT in independent shops, this shop is no exception. You betrayed my trust and your own company values, and you have a history it seems of doing this to your most loyal at this location. Shame on all of you. Original Sales Quote #: 34030 Resulting Invoice #: 733688
Mar 24th, 2024

Went here for 8 years straight and never going back because of the attitude of the new technician who thinks Im supposed to spend $1800 without him having to explain whats being done to my car. No respect for peoples hard earned money. The front guy was innocent and tried to ask the technician to explain to me but the technician looked at him and just gave both of us a nasty look saying we cant make anything cheaper, have to go by what the books say I mean I get it but atleast an explanation? Who asks someone to spend 1800 and gives them no explanation?
Mar 23rd, 2024

Took my 2023 Silverado truck for safety inspection and they did not pass it because they claimed that the truck needed new tires , . They did the same to one of my employees. They wanted $2,200 for the new tires . I took the truck to another place and it passed with no issues. The tires still had another 10,000 miles before they needed to be change . Selling tires is their business !
Mar 6th, 2024

Been going there for more than a decade with so many different vehicles but will never go there ever again! Literally called and asked them for the inspection, so they told me 4 cars in the line which was ok. I was planning to wait but no, as soon as I showed up, they told me that they cant take me in because the 4th car was the last car. If this was the case, why they didnt tell me when I called? I took off from my work and they pretty much ruined it for me. Thanks for nothing! This is how youll lose your loyal customers.
Mar 5th, 2024