AAA Fairfax Car Care Insurance Travel Center

Made an appointment with them one month ago to replace a vehicle part. Took a leave from work and got there but was told the part was not ready yet and needed to wait several hours. Common, I made the appointment with you 30 days ahead and yet you still couldn't get the part ready on the day of the scheduled service?
Mar 24th, 2024

Do not take your car here. Actually, don't get a AAA membership at all. It's a total scam. After we paid them $600 to fix our car, we didn't realize until the drive home that they didn't fix it the whole way and were almost in an accident because of their negligence. So we had them tow it back to the shop where it sat for nearly a week while they desperately tried to find an issue that could have caused the problem they just didn't fix. So after all that, we didn't ask for our money back or threaten legal action or demand they reimburse us for the rides we had to pay for while they held our car hostage. All we wanted was for our car back without paying for a ride or to have it towed back as a separate service charge. And we were told by several supervisors that that was reasonable and they would do that. Until someone else called and told us that it wouldn't be covered. We went around like this for days until they finally got it together and agreed to give us our car back. So save yourself the headache and going without your car for a week and just use State Farm roadside assistance to take it literally anywhere else.
Mar 7th, 2024

Mar 2nd, 2024

Friendly, Quick and very good at educating customers about their product
Mar 1st, 2024

Feb 22nd, 2024