Mocatinas

*Writing my review again to update that after seeing a picture on LinkedIn the employee that we overhead shouting at customer was actually the owner, Monica* Apparently she likes raising her voice at customers but then replies to reviews with "blessings". Completely unacceptable. Visited for the first time to warm up from snowy days. Free parking was a bit difficult to find close to the store, especially due to snow plowers but ended up parking in the public garage a block away (sharing as tip). Store is very cute and cozy, has amazing treats and delicious tea. We couldnt decide what to get but we did the tea and it had many options- macarons & scones were the winners. We liked the atmosphere but service from the staff was not all that great and could definitely improve. I get that after pandemic is tough to find the right crew but hiring young staff and not providing the right training hurts a business. I went with my sister and thought we would get some quiet tea time but there were a lot of children playing and going up and down the stairs wasnt expecting that but it looked like they had a large birthday party that took over the venue. Not sure if this place is meant for children or we went on the wrong date -- would love clarification on that as we are 2 adults. Towards the end we heard 2 employees arguing with a customer about exceeding their allotted reservation time. Looked like the customer seemed confused and not aware she had a time limit and one of the staff members continued to shout at customer. Would be willing to visit again for those macarons/scones as a pick-up only.
Mar 29th, 2024

Mar 2nd, 2024

Beautiful place! Parking is hard to find so just go to garage. When there is an event, the service isn't great. The servers were extremely nice and welcoming! It was just slow. We will go back again.
Mar 2nd, 2024

Feb 28th, 2024

Went with a friend to check out their afternoon tea (which you need a reservation for) and ended up having what is called Elevenses on the menu - basically a light tea. It includes a pot of tea and your choice of a tea sandwich or mini croissant and scone or macaron. Naturally, we opted for all of the above (at extra cost). The croissant and scone are served warm and so were eaten first. They were delicious but very small - just a couple of bites each. The tea sandwich was cucumber and cream cheese, which was disappointing in its lack of flavor and the dried out state of the bread. The macaron was excellent, you have a choice of anything in the case, so I chose the creme brle. The main dining area is upstairs and is beautifully decorated in feminine pinks and pale grey, very Bridgerton! Seating was comfortable and we were able to sit by the window with views up and down the street. Food was brought up and then we were left to relax and chat. We didnt see a server again after that, so its just as well the tea pot was large. Overall, its an experience that I would recommend. Next time we will reserve the traditional tea and hope for tastier savories.
Mar 6th, 2024