Priority 1 Plumbing and Drain Services

Called made an appointment. I was told they would be here friday,, March 29th. No show, no call I have left a few messages no response. What kind of customer service is this ?
Mar 31st, 2024

We called Paul on a Sat morning and he came right out and assessed and fixed our sewer backup problem. Unfortunately we had a crack in our line and roots were growing in. 5 days later it was clogged again, and Paul came out and re-assessed it and cleared it without recharging me. It was clear an expensive repair was needed, but he volunteered critical information that the Town of Leesburg will fix a cracked sewer line if the crack is at or past the 2nd clean out drain in the front yard. He called the Town Water folks and they came out and confirmed they could fix it. I was SO grateful for Paul's service and knowledge that saved me thousands of dollars.
Mar 25th, 2024

Our main sewer line backed up so we called them and they came and cleaned the pipe out and found roots inside the pipe. The man said that he would send someone to check where the pipe broke with a camera and it would include. The guy never came till this day. We called many times and they would always say Im sorry, let me call you back. They never called back.
Mar 16th, 2024

Paul and his entire team at Priority 1 are top notch! This is the 2nd time we have had service done by his company and team and both were major jobs. Paul worked with our insurance company to provide the written estimates they required, and they did a great job installing a brand new PVC drain pipe (under our concrete slab) as well as installing all new plumbing in our 70 year old home. Paul is an honest owner and communicated with us throughout the entire process. Thank you to Paul and his entire Priority 1 Team! Highly recommend!
Mar 3rd, 2024

Honesty.......not a word you get to use very often anymore. But, I can say that Paul from Priority 1 told me that he DID NOT need to jet out my drain. He stated that the cost wasn't going to buy me anything. The pipes are old cast iron. If we don't put anything strange down there, we should be good. So I highly recommend this company to anyone needing help from an honest company.
Jan 29th, 2024