Animal Emergency & Critical Care of Lynchburg

We had to bring our dog in to stay overnight because she had pancreatitis. The people at the front desk were so sweet and the doctor genuinely cared about our dog. I have a lot of respect for the jobs they have taken on. I can not imagine how hard of a job these people have. I admire them and I am so grateful for the care they took with our little girl. Overwhelmed with gratitude.
Apr 2nd, 2024

This place killed my cat. Took him here over a week ago for tan diarrhea and vomiting. Gave him antibiotics metronizidale and albon.. all that did was give him more diarrhea. Now he's extremely weak and dehydrated. White gums and his gums are dry.
Mar 15th, 2024

Usually I can have decent sympathy when it comes to people not being able to do anything about animals. Im a young new pet owner, I brought my baby rat in because hes having a hard time breathing. I called in advance to see if they could help him, which they claimed they could. The woman I had to treat him (cant remember her name) was so uncomfortably giddy/happy(?) despite my rat literally barely breathing, gasping for air and not being able to be helped. She didnt tell me much unless I asked specific questions. Shed just smile and tell me after me paying over $300 that they couldnt do anything and Id have to take him to my Primary Vet. Im extremely upset I wasted my time there if nothing could be done. Especially when its something so serious like the lack of oxygen in my baby rats body. They shouldve told me at the beginning so I didnt waste my money. I went to Timberlakes Animal Hospital (HIGHLY RECOMMEND) and they gave me better pricing and Antibiotics that will ACTUALLY help him. They recommended I not even use the antibiotics I paid for from this place since they wouldnt really benefit him. Im just extremely disappointed and I dont want anyone there to help me or them apologize. I just want other people to know that this place shouldnt even be your last resort, Roanoke is much better. (Had a friend go there for their rats, so I know its much better. I shouldve went there first.) The women at the front desk though were extremely nice. I appreciate their patience and them.
Mar 8th, 2024

Excellent care from the moment I spoke with them on the phone. Very friendly and compassionate staff. Quick assessment and right to care, keeping me informed all along the way. First class service! Thanks for taking such good care of my baby!
Jan 12th, 2024

If you have to see Dr. Serocki, I would highly recommend making the drive to Roanoke. This doctor provides no triage, she wants no back story or anything suggestive at all. Shell do whatever she can to try to prove you wrong, a price the poor animal pays for the chip on her shoulder. She has a major complex and lacks empathy entirely. 2 days later and Im still sitting here perplexed by her condescending attitude and disregard for my dog. If she is miserable in her career, maybe she should consider a new line of work. I wish I could give her 0 stars. Call ahead and if she is on, make the drive to Roanoke. Over $400 just to have my dog still sitting here sick because she doesnt really care. High dollar prices for discounted services. Its disgusting. The front desk staff is awesome though! They genuinely care and are very nice and respectful, sad for them that they have to be subjected to subpar conduct from their superior.
Feb 10th, 2024