Bows and Bones Pet Grooming

Excellent groomers! Ive tried multiple mobile groomers, as well as taking my Golden,(Daisy G.) to a shop, and Bows & Bones is the best! We love Cara at the Waterford location! She does a beautiful job, and you can tell she loves dogs, which should be qualification #1!
Feb 9th, 2024

Wonderful experience! Tracy was great
Nov 28th, 2023

Asha always looks amazing when she leaves. Best groomer in RVA.
Nov 8th, 2023

Customer service was great! I'm glad I found a place that my dog loves to go to.
Sep 3rd, 2023

BEWARE! Used Bows & Bones for the first time on 8/10/23 for Charlie, my 14 yo Border Collie mix. Charlie walked into the shop in Waterford under his own power. When I picked him up 4 hours later, he could not walk - not limping, literally could no longer stand nor walk. The receptionist brought him out on his leash by dragging him across the floor. We were not offered an explanation. No apologies nor show of concern. The groomer, Selena, did not come out to talk with us. My husband had to carry Charlie to the car. Two vet visits, UrgentVet that night and regular vet next afternoon (costing $700+), because Charlie was still not walking nor eating/drinking and the consensus of the vets is spinal and possible neurological damage. Ill never know what happened to Charlie during those 4 hours at Bows & Bones. I do know that 3 hours into the groom I received a phone call from Selena. She was exasperated and angry because Charlie would not cooperate and kept lying down. I was told that she would finish his cut the best she could but Charlie was not welcome to come back AND she was charging me extra(!) because the groom was taking longer than normal. *Please* think carefully before you leave your dog in the care of a groomer who cant tell the difference between an uncooperative dog and a dog in severe pain and distress.
Jan 9th, 2024