The Foleck Center For Cosmetic, Implant, & General Dentistry

Kimberly Bethea _{on Google}

Feb 7th, 2023

I recently had my teeth cleaned by Karen, and it was an amazing experience overall. I use to get anxiety about cleaning because it would hurt, but I had no pain and my teeth look great. She even took a few X-rays that were painless. Shes definitely my favorite hygienist to see!

rashida sanders _{on Google}

Feb 1st, 2023

I have been avoiding dental care during to previous bad experiences. I LOVEEEEEE the staff here and Dr Marron is patient, kind and understanding. He will work with you for the best plan to meet your needs with care and concern. My hygienist Karen is very gentle and calmed my fears. She gave me a weighted blanket and I never even felt her scaling. Donally( office manager) always explains mu billing and make sure evis correct before I leave. Again I can't sing their praises enough!! If you need dental care and are afraid RUNNNNNNN thay are the best!!!!

Skye _{on Google}

Jan 25th, 2023

Dr Dano and Erick made me as comfortable as you can for a root canal and all the staff here was really nice, the lady that went over everything with me at the end was also super sweet!
My only complaint is the receptionist. I first called to get directions which he wasnt the most helpful with and as someone new to VA and had never been in the area I was LOST & wouldve appreciated more description or directions but thats okay no big deal honestly I was eventually able to work with what he did give me & he may not have the best sense of direction himself so i let it roll off My issue came when after almost being 10 mins late for my appointment from driving around in circles and because I knew they had moved some appts around to get me in asap I was a little stressed & when walking in I wanted to make sure I was parked somewhere I was allowed to, so when I walked in I simply asked Hey i saw the sign said 15 mins I wanna make sure I can park right there the response i got *sigh* Your just gonna have to watch you car maam, thats the best we can do I expected a simple Oh yeah your good & at most Oh yeah youre fine, there is a time limit though so you just wanna keep an eye out but honestly it wasnt what was said but the way he said it as if my simple yes or no question had thrown his whole day off.. I have severe anxiety and my nerves were already bad & that just pushed my emotions over the edge, and I started crying, i even lied to the sweet lady (Kiara? I apologize for misspelling) that my tears were from pain when ultimately I was just emotionally falling off a cliff & didnt wanna make it a bigger issue. Im an insurance agent for a large company, I talk to over 40+ different people a day for over 9hours from all over the country I know what customer service should and can be and his could be better.. Regardless Im not taking stars away from everyone else because he was having a bad morning.

joe Jenkins _{on Google}

Jan 9th, 2023

Been patient for years with no complaints.

Larry Johnson _{on Google}

Dec 23rd, 2022

I called to make an appointment for a teeth cleaning, my appointment was scheduled for I think about 3 weeks to a month later which was fine, but when I got to the appointment I got routine questions like when was your last cleaning etc. This left me with the impression that I would be getting a cleaning like I asked for. Instead, I got x-rays for my teeth, ok, normal, but then before I knew it, they were trying to sell me partials, implants and only God knows what else. I said to myself, maybe they will begin the cleaning after this. Let me tell you, I never got the cleaning, and none of the staff seemed to realize that there was a problem. Yes the staff was great, so this is not an issue with professionalism nor customer service. Its the fact that I didn't get what I was there for. I had already told the scheduler why I needed the appointment. I then reiterated why I was there when I arrived. It was the strangest thing.
Why did I stay you may ask? Again, since I had already told the scheduler why I needed the appointment, I thought that once we were done with the x-ray the cleaning would begin If I just be patient.
To date, no one has called me to ask if I wanted/needed that cleaning, as though I never asked for it when I made the initial appointment, and then told them again when I was seated. Oh, I did get a bill for something I didn't ask for though. Funny thing is I do have plans to get dental work done, but now I am insulted and offended that they seem to be clueless of what has happened. It is the very reason why I never bothered to call to tell them. Also, The doctor was a very nice guy, but the bookkeeper was clearly annoyed when I asked insurance questions. At my age, I know the difference between nice-nasty. Her body language, lack of eye contact when answering my questions for clearly, and her subtle sarcastic responses disguised as professionalism spoke loudly. That's my experience folks.
Larry Johnson