Chamber of Commerce

      Wells Fargo Bank

      ( 13 Reviews )

      Wells Fargo Bank
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      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.5 - (13 reviews)
      4
      1
      0
      0
      8
      Read Our 13 Reviews

      Chamber Rating

      Verified Member
      2.5 - (13 reviews)
      4
      1
      0
      0
      8
      › ‹
      • JYM_RelaxMusic

        This Office is close to my work, in all honesty I was afraid to go due to the high level of low reviews. I still took the risk and didn't waste my time. I was attended (by appointment) by Thelma Valladares who is a luxury of a person. Exceptional attention and a friendly and courteous treatment, just what you deserve as a customer. We need more 'Thelmas' in all Wells Fargo offices. / This Office is close to my work, in all honesty I was afraid to go due to the high level of low reviews. Still I took the risk and didn't waste my time. I was assisted (by appointment) by Thelma Valladares who is a luxury person. Exceptional attention and friendly and courteous treatment, just what one deserves as a customer. We need more 'Thelmas' in all Wells Fargo offices.
        Mar 21st, 2024

      • Laura Price

        Update: Waited over 25 minutes on line just to be told I needed to have a seat & wait for a manager to handle my transaction. This branch needs more tellers, more bankers and a separate line for commercial transactions. Waited over 20 minutes on line with many people behind me. Please hire more tellers.
        Jan 4th, 2024

      • Tammy McLeod Howell

        I recently attempted to make a deposit at this branch. I pulled up and was the second customer in line at one of two open drive-thru lanes. I waited more than 20 minutes before the car in front of me finally pulled away. But when I pulled up to the window, I was informed that the teller would be waiting on "a few" in-store customers and then the driver in the second lane, before she would wait on me. I counted more than 15 people in line inside, with only two tellers serving both the two drive-thru lanes and the inside customers. This branch serves a working-class neighborhood and is very busy. There is no excuse for a bank branch to be so poorly staffed and so poorly managed. This was not the first time that I had waited an inordinately long time at this branch, but it was by far the worst experience.
        Dec 28th, 2023

      • ELMER GALDAMEZ

        Not sure how the worker luz is still working at wells fargo, she gives terrible service and is not there to help, please do better.
        Sep 10th, 2023

      • oscar osorio

        Terrible service to customers from a lady named Luz at this location!
        Sep 5th, 2023

      Read Our 13 Reviews

      About
      Wells Fargo Bank

      Wells Fargo Bank is located at 5630 Hopkins Rd in North Chesterfield, Virginia 23234. Wells Fargo Bank can be contacted via phone at (804) 743-0390 for pricing, hours and directions.

      Contact Info

      •   (804) 743-0390
      •   (800) 869-3557
      •   Website

      Languages

      • SPANISH

      Questions & Answers

      Q What is the phone number for Wells Fargo Bank?

      A The phone number for Wells Fargo Bank is: (804) 743-0390.

      Q Where is Wells Fargo Bank located?

      A Wells Fargo Bank is located at 5630 Hopkins Rd, North Chesterfield, Virginia 23234

      Q What is the internet address for Wells Fargo Bank?

      A The website (URL) for Wells Fargo Bank is: https://www.wellsfargo.com/locator/bank/5630__HOPKINS__RD_NORTH__CHESTERFIELD_VA_23234/?utm_campaign=Local_Listings&utm_source=Others&group=Community_Bank&loc=AC33761

      Q How big is Wells Fargo Bank?

      A Wells Fargo Bank employs approximately 20+ people.

      Q What days are Wells Fargo Bank open?

      A Wells Fargo Bank is open:
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 12:00 PM

      Q How is Wells Fargo Bank rated?

      A Wells Fargo Bank has a 2.5 Star Rating from 13 reviewers.

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Nearby Wells Fargo Locations

      Ratings and Reviews
      Wells Fargo Bank

      Overall Rating

      Overall Rating
      ( 13 Reviews )
      4
      1
      0
      0
      8
      Write a Review

      JYM_RelaxMusic on Google

      image This Office is close to my work, in all honesty I was afraid to go due to the high level of low reviews. I still took the risk and didn't waste my time. I was attended (by appointment) by Thelma Valladares who is a luxury of a person. Exceptional attention and a friendly and courteous treatment, just what you deserve as a customer. We need more 'Thelmas' in all Wells Fargo offices. / This Office is close to my work, in all honesty I was afraid to go due to the high level of low reviews. Still I took the risk and didn't waste my time. I was assisted (by appointment) by Thelma Valladares who is a luxury person. Exceptional attention and friendly and courteous treatment, just what one deserves as a customer. We need more 'Thelmas' in all Wells Fargo offices.

      Business Response on Google Mar 21st, 2024
      What amazing feedback. I'm glad that you received the customer service that you deserve as a valued customer. Please be assured that we’ve thanked Thelma on your behalf. -Alfredo

      Laura Price on Google

      image Update: Waited over 25 minutes on line just to be told I needed to have a seat & wait for a manager to handle my transaction. This branch needs more tellers, more bankers and a separate line for commercial transactions.
      Waited over 20 minutes on line with many people behind me. Please hire more tellers.

      Business Response on Google Dec 29th, 2023
      Hi, Laura. This is valuable feedback. I'm very sorry about the slow customer service at this branch. Please email us at [email protected] with your full name, phone number, and more details about your visit (no account numbers). Also, please share the link to this Google review on this Wells Fargo location. I’ll forward your concerns appropriately. –Odalys

      Tammy McLeod Howell on Google

      image I recently attempted to make a deposit at this branch. I pulled up and was the second customer in line at one of two open drive-thru lanes. I waited more than 20 minutes before the car in front of me finally pulled away. But when I pulled up to the window, I was informed that the teller would be waiting on "a few" in-store customers and then the driver in the second lane, before she would wait on me.
      I counted more than 15 people in line inside, with only two tellers serving both the two drive-thru lanes and the inside customers. This branch serves a working-class neighborhood and is very busy. There is no excuse for a bank branch to be so poorly staffed and so poorly managed. This was not the first time that I had waited an inordinately long time at this branch, but it was by far the worst experience.

      Business Response on Google Dec 31st, 2023
      Your concerns are important, Tammy, and I'm sorry to hear about the staffing at this location. We want to learn and improve from this feedback, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to include a link to your review on a Wells Fargo location as well. Thank you for your time. -Angel

      ELMER GALDAMEZ on Google

      image Not sure how the worker luz is still working at wells fargo, she gives terrible service and is not there to help, please do better.

      Business Response on Google Aug 28th, 2023
      Hi there. Thank you for brining this to our attention. This is certainly not the experience we want you to have when visiting our branch. I'd like to escalate your concerns to the appropriate team. To do so, please send us an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). We look forward to hearing from you. -Klarissa

      oscar osorio on Google

      image Terrible service to customers from a lady named Luz at this location!

      Business Response on Google Aug 11th, 2023
      Hi. I'm disappointed to read that this has been your experience. Please email us at [email protected] with your full name, phone number, and more relevant details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. We’ll forward your concerns appropriately. -Klarissa
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      Overall Rating

      Overall Rating
      ( 13 Reviews )
      4
      1
      0
      0
      8

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