west elm

Mar 20th, 2024

Love the store and products.
Jan 10th, 2024

Very disappointing experience. Went to purchase a table I saw there. They said they only had the floor model, but they wouldnt sell it to me. They did say they could order it online for me but I would have to pay the $20 shipping. No thank you. I have never heard of a store doing this! Its like they didnt want to make a sale. Why bother having a store front!? Ill find something elsewhere online!
Nov 11th, 2023

Baffled by the terrible service and the complete lack of communication between West Elm corporate/customer service and their third-party delivery partners/warehouse partners. I have purchased 2 items from West Elm. It seems that with every purchase there's always some issue with delivery. For my most recent purchase, the dining room table came cracked, so it was sent back. The men who brought it said they knew it was damaged before it even left the warehouse, but instead of communicating that to me, I took a day off just so that I could wait to receive this broken piece. When I rescheduled delivery, I contacted West Elm the day prior to delivery to confirm. They said they had no record of my having scheduled the delivery. They gave me the number to call to schedule again. And the delivery scheduler confirmed that I had in fact scheduled delivery for the following day. I encouraged West Elm to make sure they received confirmation from their delivery folks that I had indeed scheduled. Why was I the customer having to tell the company that, and be the middleman for communication?! Finally, the table is delivered intact, and they say they aren't allowed to assemble it because they "have not been taught how to assemble this particular model". I, the customer, was also not taught how to assemble the table. But was forced to because even after I called the store to ask for assistance, no one ever called me back. I don't care if the items I purchased are great or not, I will never purchase a piece of furniture from you all again. So unfortunate. And to top it off, the delivery scheduling third party is STILL calling me to schedule delivery for a table that has already been delivered, and I have communicated that to them. Please stop calling me about this table.
Oct 18th, 2023

Awful awful customer service experience. We ordered a couch in store and were giving a delivery window that we were told was reliable. Several months later and we still have no couch and West Elm is refusing to provide a refund until their system reaches a certain stage but also having no idea when it will reach this stage. I have waited months for this couch all the while being out $3k and unable to purchase a replacement. I finally had to file a chargeback with my bank. DO NOT order furniture from West Elm. You will hand over thousands and receive nothing but attitude from customer service in return.
Oct 17th, 2023