Haley Toyota of Roanoke Service

I have been taking my car here ,since I purchased it here,I always allow Mary to take my car in for service when need.I have found that she is very professional and friendly.
Apr 7th, 2024

Worst experience with a body shop Ive ever had. 5 months of time to still be left with paint correction Ill have to pay for out of pocket because I refuse to let them put their hands on my truck again. First trip in was 4 months of being told they were waiting on a windshield. Finally was called to pick up and there was more damage to the paint of the truck on the passenger side that wasnt there originally, damage on the driver side they still hadnt corrected, bad installation of parts, overspray on all windows and seals, left out snaps to hold seals in place and to top it off hadnt even installed the windshield but definitely had already included in the bill. Fast forward another month and its finally ready again after they repaired all of the issues they caused. Now the badges are falling off and still hadnt removed the overspray from windows or seals. Badges were ordered and a week later replaced now Im left with paint swirls covering almost the entirety of the passenger side that I had not seen when I picked it up and paint swirls around every badge they replaced. Seal on passenger door was reinstalled poorly and leaked until I fixed it myself. Now after correcting the overspray on windows myself Im still left with overspray on bed liner, over spray on almost all door seals, and a ton of paint swirls to pay to fix out of pocket. If you have a choice take your vehicle anywhere but here.
Mar 31st, 2024

Lost a hub cap after having service completed on my vehicle. When I went to check the other hub caps, 2 out of the three were not secured into place. Service Department was unresponsive after multiple attempts of reaching out. I did purchase my vehicle from Haley, too. Very disappointed in the commitment to their customers and for not righting a wrong.
Oct 26th, 2023

THEY DID A FANTASTIC JOB WITH THE BODYWORK ON MY VEHICLE. YOU CAN'T TELL THAT SOMEONE HIT IT. A BIG THANKS TO ALL THE STAFF.
Oct 22nd, 2023

Giving 1 star because zero isn't possible. Absolutely appalled at the way my service was handled. I was rear ended June 28th 2023, and finally got the persons insurance to (somewhat) cooperate. So I ended up eventually dropping my 2021 Kia Sportage (purchased from this location only a few months ago) off at Haley Toyota collision center, on August 28th. It was JUST finished, September 27th. During the time that Haley Toyota of Roanoke, VA had my vehicle, they literally only called me twice. Even when they were making changes/decisions that directly affected me. I didn't know about any of them until *I* was the one to reach out. Here is just one example; when they had to order more parts because once they started digging throught the repairs, they realized it needed more parts and would cost more than the initial assessment concluded. I didn't find out about this until *I* called for an update. (Because they will not update you on anything, even if it means they won't get paid, apparently, because allstate was the one paying them) Like I said, they reached out on their own, twice. Once on a day that I'd already called multiple times trying to get answers. The other around noon on the day that my vehicle was ready to be picked up, August 27th. Out of the whole month that they had it. After ordering more parts and discovering more repairs, Allstate was needing more information. So I called and asked Haley Toyota to please do a virtual assist because it would take MINUTES to complete. (Which the man on the line literally did this big dramatic sigh as if it was some huge inconvenience that they had to use a tool that would better help them complete their job in a time efficient manner). They chose not to, due to, "not having service in the parking lot," according to the allstate rep I was on the phone with. Minutes before they came to this conclusion (without consulting with me about any of it) they had told me that my vehicle was in paint? Leading me to believe it was almost finished with repairs. I was literally on the phone, on hold, with the Allstate rep that had been speaking to them. She walked them through how to do it, and emailed them and myself, the link directly. Then she gets back on the phone with me, only to tell me that they couldn't do it because of the service in the parking lot??? Despite them claiming it was in paint? The result of choosing not to do the virtual assist meant that I then had to wait 10-15 days for allstate to send an adjustor out to physically look at my vehicle and confirm the damages, the parts they'd need to order, and approve the change in the price they'd be charging. I then called Monday Sept. 18th, asking about my vehicle. They told me it would be ready by mid week, or end of the week, he even checked to make sure they didn't need anything fancy done for my backup camera etc. Then what day do I pick it up? A whole week after they said it would be ready. No explanation, nothing. This whole process was already incredibly stressful and time consuming, and Haley Toyota made it even more stressful and time consuming. I went multiple days out of work and almost lost my job because Haley Toyota couldn't figure out how to work in an efficient manner that included communication with their clients, that doesnt even include the fact that those days went unpaid for me and I am STILL trying to catch up. I would never, ever, recommend Haley Toyota as a whole, or their collision center. Do not bring your car here. Also their hours online are apparently not correct, which is part of why I went without a rental vehicle for multiple days and almost lost my job, because they had vital paperwork that allstate needed that they didnt send, then werent in the office despite their hours saying they were still open, then it was also a holiday weekend + monday, so they couldnt help me for like 3 days. Also their phone number listed on the main link that pops up when you google Haley Toyota collision, is not in service. You have to dig for the correct number, which is crazy
Oct 13th, 2023