First Citizens Bank

Ive been banking here for several years. Lisa is friendly, professional, and will take care of all your banking needs and questions! The location is conveniently located downtown, right across from the post office. Street parking is available (1 hour free).
Dec 16th, 2023

Open to go in? Mon-Fri and free checking with paperless billing Matthew thank you! He was excellent in his efforts to meet my financial needs and took time to listen and was fast at helping me not get a parking ticket
Nov 12th, 2021

Been a customer for a long time. Have received terrible customer service from the Salem branch.
Sep 19th, 2021

First the positives: Opening my accounts on 2 sepatate occassions was quick and easy. Now the negatives: their mobile app is TERRIBLE. You pretty much need it as to have a free checking you need e statements. That is fine; I like doing my banking online. Their app signs me out within seconds and no matter what I touch on screen whether it is menu or more info the app just signs me out. It takes 3 tries just to schedule a bill payment. It has me so frustrated I mailed a PAPER CHECK the other day because I did not feel like dealing with their app. Honestly I may switch banks unless this app gets less glitchy.
Mar 8th, 2019

My boyfriend has been stealing checks from me, writing them to himself, and cashing them at this location. Apparently they dont check signatures because Ive found out hes done it multiple times. Speaking with tellers at different branches they are baffled that the signatures were not checked.
Oct 24th, 2018