Chamber of Commerce

      AT&T Store

      ( 82 Reviews )

      AT&T Store
      • Promenade Park, 3554 Electric Rd
        Roanoke, Virginia 24018
      •   540-613-8605
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      Hours

      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.2 - (82 reviews)
      61
      3
      1
      5
      12
      Read Our 82 Reviews

      Chamber Rating

      4.2 - (82 reviews)
      61
      3
      1
      5
      12
      › ‹
      • Ethan Burnette

        A man named Ben hg3lped me and he was extremely polite and helped me switch providers!
        Feb 8th, 2024

      • Alan Wade

        Staff was helpful and I got my phone switched out and setup very quickly
        Nov 13th, 2023

      • K Pickles C

        The dude that works here doesn't know what he is doing and just 1. called me a liar and 2. tried to make his incompetence about someone else.
        Oct 13th, 2023

      • DeAnna Munsey

        Ken and Anna are amazing at customer service. They both go above and beyond to help their customers. Thank you so much!!!!
        Sep 24th, 2023

      • Dom

        I think they need to teach some of their reps better customer service. Came in Sunday (11/13/23) around noon. The worker was helping 2 couples, had another guy waiting and 2 more people came in while I was waiting. I understand being busy my wife and I own a mental health and substance abuse clinic but to not greet anyone coming in at all is not good customer service. A simple acknowledgment and letting people know you will be right with them goes a long way. Then he was down talking other employees to a customer. That is not professional at all. I did not catch his name but he was very mono tone guy with glasses. Waited about 20 min and it was very awkward especially listening to him down talk other employees so I left and drove 40 minutes away to Christiansburg to pay off my old phone and get a new one. I will not be returning to this AT&T location.
        Nov 20th, 2023

      Read Our 82 Reviews

      About
      AT&T Store

      Stay connected with AT&T in Roanoke. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Roanoke for every need. Enjoy the flexibility of an Roanoke prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.

      Contact Info

      •   540-613-8605
      •   (540) 400-7742
      •   Facebook

      Products

      • Cell Phones
      • Tablets
      • Accessories
      • cellphones
      • wireless phones
      • internet
      • TV service
      • smartphones
      • prepaid phones
      • Wireless Plans
      • Wearables
      • Small Business Solutions
      • Internet Services
      • Prepaid Devices

      Services

      • Wireless Bill Payments
      • Equipment Trade-in & Recycling Program
      • Small Business Solutions
      • Beats by Dre
      • Bose
      • Headphones
      • Tablets and Accessories
      • Free Consulting on Devices
      • Prepaid - GoPhone Refill
      • iPhone Repair
      • Screen Repair

      Brands

      • AT&T
      • Apple
      • DIRECTV
      • Kyocera
      • LG
      • Motorola
      • Samsung
      • Sonim
      • Beats
      • BlackBerry

      Questions & Answers

      Q What is the phone number for AT&T Store?

      A The phone number for AT&T Store is: 540-613-8605.

      Q Where is AT&T Store located?

      A AT&T Store is located at Promenade Park, 3554 Electric Rd, Roanoke, Virginia 24018

      Q What is the internet address for AT&T Store?

      A The website (URL) for AT&T Store is: https://www.att.com/stores/virginia/roanoke/122710?source=E-g2s10000000000X&wtExtndSource=stores

      Q How big is AT&T Store?

      A AT&T Store employs approximately 20+ people.

      Q What days are AT&T Store open?

      A AT&T Store is open:
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM

      Q How is AT&T Store rated?

      A AT&T Store has a 4.2 Star Rating from 82 reviewers.

      Hours

      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Nearby ATT Wireless Locations

      Ratings and Reviews
      AT&T Store

      Overall Rating

      Overall Rating
      ( 82 Reviews )
      61
      3
      1
      5
      12
      Write a Review

      Ethan Burnette on Google

      image A man named Ben hg3lped me and he was extremely polite and helped me switch providers!

      Business Response on Google Jan 14th, 2024
      Hi Ethan Burnette, your positive feedback on your in-store experience are truly appreciated! Our team is committed to making every customer interaction remarkable and knowing we hit the mark with you means a lot to us. Come visit us again soon, you can also book an appointment at attvip.com.

      Alan Wade on Google

      image Staff was helpful and I got my phone switched out and setup very quickly

      Business Response on Google Nov 15th, 2023
      Hi Alan, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

      K Pickles C on Google

      image The dude that works here doesn't know what he is doing and just 1. called me a liar and 2. tried to make his incompetence about someone else.

      Business Response on Google Oct 22nd, 2023
      Hi K, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.

      DeAnna Munsey on Google

      image Ken and Anna are amazing at customer service. They both go above and beyond to help their customers. Thank you so much!!!!

      Business Response on Google Sep 17th, 2023
      Hi DeAnna, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

      Dom on Google

      image I think they need to teach some of their reps better customer service. Came in Sunday (11/13/23) around noon. The worker was helping 2 couples, had another guy waiting and 2 more people came in while I was waiting. I understand being busy my wife and I own a mental health and substance abuse clinic but to not greet anyone coming in at all is not good customer service. A simple acknowledgment and letting people know you will be right with them goes a long way. Then he was down talking other employees to a customer. That is not professional at all. I did not catch his name but he was very mono tone guy with glasses. Waited about 20 min and it was very awkward especially listening to him down talk other employees so I left and drove 40 minutes away to Christiansburg to pay off my old phone and get a new one. I will not be returning to this AT&T location.

      Business Response on Google Nov 26th, 2023
      Hi Dom, Our number one goal is to provide you with exceptional customer service, and it sounds like we missed the mark. Email us at [email protected] so we can work with you to make things right. Please include the name and number on the account, the address of the store along with a brief summary of your experience.
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      Overall Rating

      Overall Rating
      ( 82 Reviews )
      61
      3
      1
      5
      12

      Write a Review

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