Western Branch Diesel

Very happy with the work they did on my truck, the staff is super friendly and very nice, highly recommended for doing mechanical work on trucks. Mr. Robert M Hobbs very kind and helpful
Mar 25th, 2024

DON'T GO HERE IF YOU NEED A DYNO TEST DONE, SUPPOSEDLY THE PRINT OUT MACHINE IS BROKEN. NOT VERY GOOD BUSINESS TECHNIQUES, NOT SURE BOUT EVERONE ELSE BUT IF I WANT A DYNO TEST DONE WELL I WANT A PRINT OUT OF IT AS WELL!!! REALLY MADE US FEEL THAT SINCE WE DONT HAVE A 'CONTRACT' W- THEM THAT WERE NOBODY....ARE MONEY WILL BE BEST SPENT ELSEWHERE & SO WOULD YOURS!
Feb 5th, 2024

Jan 20th, 2024

Great shop and staff. Our 35 Class A with 340 Cummins flashed stop engine light just outside Roanoke. Rob, the service advisor, helped with good advice, and got us in right away for a diagnosis. Paul, the service manager, got us set up for the night, hooked up to 50 amp, and needed part ordered and delivered first thing the next day. BJ, the service tech (and ex-navy helicopter mechanic), was terrific, and very careful with our RV. We were in and out in 24 hours, and on our way! Weve been on the road for six seasons, and this was one of the best shops and professionals that we have worked with!
Oct 20th, 2023

UPDATE: January 2023 the truck caught fire while OFF. Fire Marshall said it started in the motor. Completely burned up. Happened while parked in a truck stop overnight and luckily the driver got out with only minor burns. We dont know for sure what happened but 7 months, $47000 later....no truck. Paid these people over 47 thousand for repairs...the truck is STILL not right! The new motor is blowing black smoke all the time and only getting about 4 miles to the gallon!! With current fuel prices...you can imagine how this is affecting us. For the first time we are able to get our truck back to the area to get them to look at what the problem might be but unfortunately due to a long delivery stop and bad traffic, cant get there before they close on a Friday. Even though they have someone on call 24/7 the manager is unwilling to have someone look at it after close today on Friday or over the weekend. We lost a load to try to get back here to get them to look at it because getting 4 miles to the gal is killing us. But these guys could care less. It doesnt affect their pocketbook. No one seems to care about customers anymore....just about $$. Will NEVER recommend them!! This place has had our truck for 3 months...3 MONTHS...and all we get for them is the run-around and excuses. Kevin Farmer, the Operations Manager, completely unprofessional. You would think professionals would know how to correctly order parts...apparently not. Kevin thinks it is appropriate to just laugh and say "Sorry" while blaming the other guy. Then with a snarky smirk and attitude says, "Your truck is right out there but I dont think you will be able to get very far if you drive it out of here now." How is this person an Operations Manager?? This is our only truck, we are a one truck Owner Operator....have been down for 4 months and Western Branch has had the truck for 3 of those. Kevin doesnt care...he gets his paycheck either way. BE WARNED! Do not take your truck to these people!!!!!
Nov 6th, 2023