Safelite AutoGlass

Apr 4th, 2024

You cannot speak with a person, went by the physical location twice in one day, no one there. Went to another window replacement down the road and got me right in, very good job. If you can afford to advertise nationaly, you can afford someone to be onsite at your office during work hours and a local number to call. Didn't won't to give 1 star rating, but that's the only way I can publicly post.
Mar 6th, 2024

In replacing my windshield, a wire connected to my remote start device was cut by the technician. I have contacted the local Safelite office to have this repaired - left FOUR messages and was told each time that I would be contacted THAT DAY to get me scheduled and have never received a return phone call. It has been over 6 weeks since they damaged my car - will never return. Roanoke VA
Mar 3rd, 2024

Im sure theyre going to come back out and do the job correctly (no choice really because Id be on them until they do) but was disappointed in my first experience with Safelite. Technician assured theyd have the glass installed in 45 minutes, said ok. Went to grab food, came back and they let me know the glass cracked upon the final step of installation. Soonest they could replace it was 5 days out. This meant that my family of 4 had to rely on 1 car for half the week when the plan was to get the new windshield installed before the week started. Not sure if the technician was rushing, but just unprofessional either way. No discounts or refund offered because of insurance, I just get screwed on their behalf. Why would you come with only 1 replacement glass? Are accidents by technicians not taken into consideration? 2 windshields on site at least just to be safe? Something might go wrong with an under trained technician? If not they need to re-evaluate how they do things, theres a reason theyre the lowest rated in Roanoke. Im going to let them fix it because they owe me, but never doing business with them again for any window replacement needs. Was told it was 5 days because the glue had to dry. Yall dont have the tools to clean up wet glue from a mistake? Wouldve got 5 stars if my glass was replaced same day. Being told I had to wait until they were ready without any discount or refund was the stinger. Dont care if insurance is involved, something needs to be offered for the inconvenience and headache.
Mar 17th, 2024

Safelite of Roanoke VA is a waste of your time. Don't bother with trying to get them to complete a repair for you because after you go through their maze of a phone system, they book you an appointment that they never show up for. Safelite told me that their repair person would come to my home between 1:00 - 6:00 pm so I took the time to stay home during said time but Safelite never called, texted or emailed me to let me know that they were not going to show up to complete the repair. I called the "local" phone number that I was given by the Safelite national call center gave me but when I called that number it only routed back to the national call center who is nearly as worthless as the Roanoke office. I called my insurance company and they referred me to another local glass shop to complete the repair. So, save your time and go to another vendor and avoid the time wasters at Safelite. By the way, to the Safelite office that responds to these reviews, please don't insult our intelligence by responding that I should call their customer service center to discuss. What a waste of time!
Mar 8th, 2024