T-Mobile Authorized Retailer

Went to the Frnklin Road store yesterday to upgrade my phone. Got home and found my SIM card was never activated. They also added some kind of phone tracking device that costs extra every month that I never asked for, was never discussed with me or that I authorized to be added to my phone. I've been with TMobile for years but if this is the kind of sloppy service they are going to I'll go elsewhere
Apr 2nd, 2024

Michael is a rock star manager at this location. I've sought his help whenever I have a phone or service question ever since I bought a phone from him in 2021. More recently, he and another terrific manager at a location in New Orleans coordinated the return of my lost iPhone for no reason other than being good, helpful people. There was nothing in it for either of them. Michael is knowledgeable and always goes the extra mile. Lauren is also an asset to this location. She helped while Michael was not at the store and facilitated a complicated merchandise refund. This location is the reason I use T-Mobile. Their customer service is more "Mom and Pop" than large corporation. Great job!!
Mar 16th, 2024

Worst customer service ever! never sign a contract with T-Mobile they will scam you !they will take your money ! I HATE T-MOBILE
Jan 2nd, 2024

This place sucks. The dude with the red Amish beard spent the whole time telling us how we couldnt gets things they advertised and wouldnt walk us through options. Despite all that, we still signed up and came back to get phones activated. He Then proceeded to tell us that we need to bring him information that he never provided to us. When told that we didnt have it because it wasnt given to us, he argued with us about how we must be wrong. He then proceeded to throw his coworker under the bus for the mistake. Go somewhere else.
Oct 25th, 2023

I was planning to go on a cruise and a representative told me if I had any issues I could call the T-Mobile service line and I wouldnt be charged as long as I didnt call a local store and if i had to make sure i used Wi-Fi calling and had my roaming turned off. Ive had my roaming off since Ive had my phone and i was connected to the ships Wi-Fi. I received my bill and seen that I was charged for calls to the customer service line and was told by a different rep that they couldnt do anything about it
Sep 9th, 2023