Reid Property Management

This business completely lied to us on multiple occasions and lied to steal our security deposit from us. They didn't give us a chance to fix the issue, and didn't advise us of the issue until we were in Hawaii. Lynn harassed us and our amazing cleaning company about minor issues like dust on a light globe. We have never felt so disrespect and powerless as we had no way to legally defend ourselves. Military families beware.
Jun 28th, 2022

This is a very long post. But if you are a homeowner or tenant...please read!!! I would give them 0 stars if I could! It's hard to find reviews in this business, but they also operate on Monument drive in Stafford...look that one up! They have multiple terrible reviews and 1 star rating! This is a warning for homeowners and tenants! Reid property Management was our property manager for about a year when we moved out of state and rented our home. At first things were great. At the time Lynn was the face of the business and I worked with her in moving out and prepping my home for the tenants. Things were really great at first. She always responded to messages and emails and the tenants liked her as well. About 6 months into our contract She became unreliable and hard to contact. I would have to call email and text her just to get her attention. I was also scheduling annual maintenance visits at our home because she wasn't doing that. We decided to terminate their services and that's when things really went downhill. After notifying that we were terminating the contract, we ran into a number of difficult situations. 1) our tenant informed us 6 months before their lease expired that they wanted to extend their lease. Lynn didn't send a lease extension until 3 days before it expired. She told us months prior that she would send one. The tenant was completely panicked that they weren't going to have a place to live because they hadn't heard from the property manager or the owners. 2) We sent a family friend and our realtor to her home to collect our keys. Lynn was rude and very unprofessional. She seemed to be upset that we were now using our realtor to represent our home. She said "I thought they didn't have any money to pay for property management". That was completely unprofessional and out of her place! 3) when we terminated the services we were told that we would receive the tenants security deposit. When I reached out about this we were told that they didn't have a security deposit. Over 3 days, Lynn claimed that we gave the security deposit to our realtor, then claimed that the lease states that they don't collect the security deposit. When I showed emails between Lynn and I stating she would collect the security deposit, she then claimed that the tenant just didn't pay it. Even when we provided proof refuting every one of her claims she and her husband Todd doubled down and said they never received it. After a year of living in our home, they were asking our tenants to provide proof that they paid security deposit! And if they didn't have proof they would hold the tenants responsible for their mistake! I'm not sure if there was an error in their organization or if they misplaced a check. I can understand...things happen! HOWEVER their lack of accountability and empathy for the tenant and the owner astounded me! I actually had to reach out to our lawyer to get this matter resolved. Once we told Lynn and Todd that we were contacting our lawyer, Todd had the audacity to tell me that I shouldn't contact a lawyer because the security deposit is not my money, does not concern me and is a matter he will settle with the tenant (who he no longer represented at that point). I had to remind Todd that I was the owner so the matter concerned me 100% AND I paid him so he worked for ME and will settle the matter with ME! They found the security deposit the next day and immediately deposited it into our account! If you are a tenant of Reid Property Management, save EVERY SINGLE receipt, email correspondence and contract you receive and/or sign with them. If you are a homeowner with Reid Property Management save EVERY SINGLE receipt, email correspondence and contract you receive and/or sign with them. I usually want to bring business to small businesses, but I'm convinced they will swindle money from the owner and/or tenant and hide behind VA tenant laws! Take my advice and AVOID AVOID AVOID THIS SHADY FAMILY BUSINESS!!!!!
May 9th, 2022