Gap

Gap's policy on no returns after thirty days is ridiculous. As a customer I have spent tens of thousands there as a credit card holder. In a capitalist society if you have your receipt you should be able to receive the value that you paid for the items (never worn, tags still in place). Instead of being able to exchange the items for sizes that fit, I was told there was nothing that could be done because it was beyond the thirty days. I was insistent about getting the same value for the items that was paid at the time of purchase. I want to thank the manager who dealt with me and was able to resolve the situation--thank you for your professionalism. Despite the fact that it was not one hundred percent to my liking--she was still able to resolve the situation. I want to say shame on the other manager who was also dealing with me for refusing to do anything and seemed to take delight in enforcing this pathetic policy. Though Gap does have items and styles that I like--I will have to consider taking my business elsewhere next time.
Mar 9th, 2024

Not very customer friendly.
Feb 8th, 2024

Customer service is horrible, their answer to everything is they cant do anything about it. Dont buy from here. Either way, this is probably why their stores are closing.
Feb 2nd, 2024

Jan 6th, 2024

Oct 2nd, 2023