Talbots

I usually write reviews only if the experience was great or awful. Unfortunately today I had a bad experience with one of the workers at this store. The lady with blonde hair, I asked her on Friday to please set apart 2 pair of pants, and I also asked how much it was going to be. she was very polite and ask for my name and my phone number on a note and put my jeans on the side, I told her I was going to come back the next day wich was Saturday. I wasnt able to come on Saturday so I came Sunday and SHE PRETENDED SHE DIDNT REMEMBER ME, when I was there and have a 10 mins conversation with her about the prices and to save my stuff for the next day. I understood the situation because I didnt came on the day I said I was going to. So I started looking again for the jeans and she was obviously very annoyed with the fact that I was looking all over the store, she kind of pretended to help me a few mins and then disappear to chat with a coworker far away from me, didnt even try to help me. I would have understood if she was taking care of another client but no, she was just having a full conversation with the other lady. Then I asked a very nice lady to help me, and she went and ask the blonde lady who took care of me on Friday and she said look on the sale section and had no intention to help us. when she knew my pants were not from the sale section because it was 180 on 2 pair of jeans as she told me on Friday. I really dont know if this is because Im Hispanic, or she just really sucks at customer service , wich is weird because she was very helpful with this other old lady who was at the store too, bringing her clothes to the dressing room. Anyway, Im glad I found my stuff because the clothes are really nice. Unfortunately the service is not. Hope the owners do better
Feb 15th, 2024

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