Crash Champions Collision Repair Bellevue Bel-Red

The people I worked with were great, however I'm going to have to lower my review due to how they handled my repair. My vehicle was declared a total loss due to the price of repairs (car is drivable with only minor body damage on doors). Once they weren't getting that sweet insurance money they provided me zero support and failed to return my calls on two different occasions. I understand that there are certain realities of the business but they even left my car door unassembled. Would not go here again.
May 14th, 2023

I got rear ended and lost my bumper. Crash Collision replaced my bumper and sensors. Eliana did a good job of updating me during the process. Im very satisfied of the outcome. Will definitely recommend this place.
May 13th, 2023

Amazing customer service! Robert kept me informed on each stage of repair and was kind, professional and knowledgeable. My car came out beautifully and I would recommend Robert and the team! Thank you for the great service. Services: Painting, Auto glass repair, Body & Trim
May 11th, 2023

The COVID pandemic is over. Refusing service because I have an IID (breathalyzer) installed demonstrates a lack of knowledge and/or willingness. An affidavit for service exists for a reason. A clean mouth piece was offered and sanitizer isn't difficult to find or use. Covid is not an incurable disease or death sentence, and vaccine is available for vulnerable people. Corporate should really reconsider the policy. IF you're hiding behind my IID excuse as a reason to not service a Kia Challenged car, this demonstrates a lack of compassion and care for customers. I need few parts, which can be ordered as a day repair when parts arrive: glass passenger window, driver door lock, steering column plastic cover, and a minimal number of clips or install accessories. I hope that you will reconsider and revise your policies in the resumed business world where covid has no more stigma than a cold or flu.
Jul 19th, 2023

I REGRET using Service King/ Crash Champions. They did not do a thorough initial inspection and properly communicated to Geico on what parts needed replacing and work. Poor fitment ( large gaps in between body panels), did not repair bumper or headlight that was damaged from accident, and left pieces of my old bumper in the backseat of my car. It was obvious this bodyshop did not have the desire to fix the repairs properly. Talked to Rob to voice my concerns and he does not seem interested in trying to resolve situation. Was told to wait in line and set up an appointment in 2 weeks for an "inspection". Tone I got from him - wait the 2 weeks or live with it. Waiting 2 weeks for someone to spend 15 min inspecting the bodywork? I get mistakes happen, but how they respond left me astonished.
Jul 19th, 2023