L'OCCITANE EN PROVENCE

I love coming to this store, it's like walking into a spa, they have a variety of skincare lines for every skin type.
Oct 2nd, 2023

Aug 10th, 2023

Safe to say LOccitane En Provence Bellevue Square Location has the worst customer service ever and the you never want to spend too much time in this store as the associate who also acts as manager gives you a what are you doing here grimace and never has the bravery to say hello either which is very disappointing, sad and hurtful. Plus the French inspired items are overpriced, even during their semi annual sales, so everyone is better off actually saving up for a trip Paris, France and finding the beauty and cosmetics you need at a price you can afford. Boycott this store until they can learn how to provide phenomenal and spectacular customer service without being rude and dismissive!
Mar 19th, 2023

Jan 31st, 2023

This review is about the customer service on November 16 2023 time est 6:30pm to 7:pm I had been a customer for years more like 20 all over the USA not this store alone. Customer service has always been great even at this location which I started visiting for about 5 months. Yesterday, I stopped by and the both ladies working there never greeted us, didnt even asked if we needed any help while we were looking for a product and talking to my fianc looking all over the store. Since we were ignored as if we were undesired to be there for some reason, I walked to the lady at the register to ask for my especfic product and she walked to grab it still without saying a word. I asked about a very kind former employee and she said barely anything under her lips I think she said: I dont know nothing. I told her I have a customer account so she can use it before checking out and she lied to me saying: after you pay while pointing out at the card reader. After we paid all she said was: do you want a bag? To which I said no since it seems too much of an inconvenience for her and then she gave me some samples without even asking if those would work for me or what not and grabbed the receipts and hand it over just like when you rip off a page and poorly bundled it like when you want to toss it. Never cared to get my customer ID number. Never felt so poorly treated so I will buy at the Alderwood mall instead where the one young employee we met was very friendly. Please dont hire just anybody who seems nice on an interview.
Nov 29th, 2023