Fireside Home Solutions

Showed up time, was efficient and clean. 10/10 would recommend
Feb 19th, 2024

The technician explained details clearly on how to operate the fireplace. Very open to questions and conversed kindly with my kid.
Feb 5th, 2024

Terrific experience. Great staff at the showroom. Easy going, no hard sell. A+ installers. Polite, on time, experienced. Explained how to care for, and how to use the new propane fireplace. SUPER HAPPY with our decision. Thank you. Highly recommend.
Jan 14th, 2024

Avoid Fireside Home Solutions: Months of Gas Leaks, Broken Parts, and Headaches My gas fireplace plagued me with a nightmare scenario for over a year due to Fireside Home Solutions' inability to fix the problem. PSE initially identified a gas leak, and upon arrival, Fireside made things worse. They rendered the blower inoperable by breaking its circuit, while the gas leak persisted despite their "repair." (Blower never repaired). During a subsequent visit, the technician even admitted to breaking a connector, further adding to the growing list of problems. After months of delays and unaddressed issues, Fireside wanted to charge me for the replacement part related to the gas leak their technician damaged! Finally, another "repair" resulted in... you guessed it... another gas leak just identified tonight. Weeks of noxious odor and debilitating headaches eventually led Puget Sound Energy to confirm the leak most likely stemmed from Fireside's most recent botched repair attempt Hundreds of dollars wasted, months of frustration, and ongoing gas leaks - that's the legacy Fireside Home Solutions left me with. Think twice before using Fireside.
Dec 26th, 2023

UPDATE 12/19/2023: NOT RESOLVED. Tried to contact Jolene as requested below, my message bounced back immediately with the error message: access denied. We chose to contact Fireside in October when our pilot light unexpectedly went out because they had originally installed our fireplace. It took several calls, a voicemail, and more calls before someone even picked up the phone. The soonest a technician could come out was in November, over a month after our original call. I understand it's the beginning of winter, so we agreed to wait. They quoted us for the service, and gave us a list of items that were covered in that charge plus diagnostics. When the technician came out, he replaced the batteries in the ignitor box, then lit the pilot light with a lighter. When he flipped the switch and the fire wouldn't light, you could tell he was at a loss. He called his supervisor, and together they determined "it must be a gas valve". The tech didn't have the part in his truck, but it was at the warehouse. When I asked how long we'd have to wait for someone to come back out, he said we'd be at the top of the line (no more than a week) for another tech to come out because it's considered a follow-up appointment. He charged us at that time, and said the scheduler would reach out the following day. Fireside did not reach out to us at all to reschedule. After a week, we tried to contact them. It took myself and my partner over TEN calls to get a person on the phone again. When we finally did, they quoted us January 5th as the soonest they could get a senior technician to come out with a gas valve. What a joke. We declined to wait that long and asked for a refund as they pre-charged us for a service they didn't complete. Still waiting on a call back from the manager they promised would call us two weeks ago about that refund. We've reported them to our bank as well. To add, we ended up calling another company that came out 2 days after we called. We didn't need a new gas valve either, a small part of the pilot assembly was warped. The guy fixed it in 2 minutes and didn't even charge us. I would avoid Fireside at all costs, these people are frauds.
Dec 18th, 2023