The Spa and Salon at PRO Club

Mar 29th, 2024

Mar 25th, 2024

Mar 17th, 2024

Mar 8th, 2024

April 2023 Im a member of the Pro Club and decided to give the spa a try since it would make life easier if pro club could be a one stop shop kind of deal for gym and spa. I had the relaxation massage today which was $135 . Pros: The shower area was nice and clean. The masseuse was kind and considerate. The general atmosphere is relaxing. Cons: -The massage didnt include arms which is odd. -The massage was 45min even though it says 60min online and in the spas listed services. -The sauna and whirlpools (the same ones that the gym members use) are not clean; lots of dust, dirt and rust. -The checkout process was made complicated and took roughly 10min due to an error that I specifically asked questions about prior so that there wouldnt be any mistakes afterwards. Overall, its convenient if you are a pro club member but I definitely wouldnt recommend to friends/family that arent members.March 2024 I've been coming back here on and off again to try out different services to see which is good. About a month ago I had the deep tissue massage" with "back scrub" add-on. Turns out he add-ons are not actually added-on to the service time rather, they are taken out of the rest of the service. For example I scheduled a 90min massage with a 10min backscrub add-on but it was still going to be 90mins total. The massage was over and the masseuse signaled the service was over. I was confused because the back scrub hadn't happened (it was not her fault) so I let her know that I scheduled and was confirmed for both via text and when checking in. Apparently, the front desk forgot to add it in the notes/description paper they give to the service providers. Because it was the end of massage time, it was too late to have it done which was slightly inconvenient. For the last year of coming here, small inconveniences like this one happen fairly regularly if not every appointment. ------------------------------------------- April 2024 First time trying out the hair salon side and it was horrible. For context, when scheduling I specifically requested a stylist who specializes in balayages as I know how much skill it requires. After the appointment was scheduled I asked again if this stylist specializes in balayages and was assured he is. At the beginning of the appointment the vibe was already off, I was called over by the stylist after waiting for an extended period past my appointment time. Barely welcomed and not even a single half hearted smile so I was incredibly uncomfortable like I was an uninvited guest. I explained that my end goal is not a specific shade but rather a well blended balayage to make sure I have no harsh horizontal lines that would make it look like I have regrowth/roots that need to be done. During the process I noticed that after teasing the sections he was not pushing the teased section all the way to the root but rather leaving it about 1.5-2inches away from the root but I assumed he knew what he was doing. Then when the bleach was done, I was under the heated lamp for about 20min and he reapplied bleach to the section 2 inches down from my roots. He washed and blow dried my hair which is when I realized just how terrible it was. I pointed out the areas where there was splotching, zebra lines, and very clearly harsh lines. Even the most untrained eye could see how horrendous it looked. After pointing out the issues I realized that he did not care and was trying to convince me toner would fix it. I paid for the service with the girls at front desk who were clearly staring at how bad it was. I did as we discussed and toned my hair as soon as I got home yet it made no difference in the blending of the splotchy areas or in the harsh line 1in from my roots. It only improved the tone (as I would expect). I explained to the salon what happened in detail and was scheduled for a correction, will update after the appointment.
Apr 6th, 2024