Mark L. Frandsen: Allstate Insurance

My family has been with Mark for over a decade. Whenever we need help, Mark is always there to help us. If you need car insurance, home insurance, etc, go with Mark, you are in good hands. Highly recommended.
Nov 11th, 2023

Mark provides helpful personalized service, a rare find these days.
Nov 9th, 2023

Very happy with them. Been a customer for 30 years. Very responsive, reasonably priced. Only had one claim but that was handled quickly and very satisfied with the resolution.
Sep 7th, 2023

I had Home insurance with them for 16 years and my car insurance for several years. I switched to another agency because Allstate wouldn't insured my rebuild vehicle (which is understandable), but I still needed to insure it. I still left my home insurance with them for a few years and this month I finally decided to just have one insurance for all since I get discounts and my Home insurance with Allstate was outdated anyways. I never had issues with Gloria, she was very nice and friendly. Today I had the worst experience with Mark. I got a letter in the mail stating my premiums went up effective the date it was supposed to be cancelled, so I called the office and Mark answered, i begin to say that I have a policy with them and cut me off and said "you don't have anything because you cancelled " his tone was rude and unprofessional. I told him he didn't need to be so rude and I had some questions. He said I don't have time and as soon as I begin to respond he gung up on me. I attempted to call him several times and never responded. Needless to say I left him voicemails yesterday and he never called me back. I guess is all good as long as they can take your money and after that they loose their professionalism and manners.
Jun 27th, 2023

Mark gave me discount without even asking.Thanks Mark.
Feb 3rd, 2022